Customer Service Representative - Healthcare (Part Time)

MAXIMUS; Richmond (CA); Presencial; USD 19.000 - 27.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

10% night shift differential

Flexible part-time schedules

Descripción de la vacante

Maximus is seeking Customer Service Representatives to assist consumers navigating complex healthcare plans. This on-site role in Chester, VA includes paid training and opportunities for schedule flexibility in a part-time setting.

Responsibilities cover handling basic inquiries via phone, email, or chat, while adhering to privacy rules and internal procedures. Night shifts with 10% differential are offered.

Formación

• High School diploma or equivalent with 6 months of customer service experience.
• Must be able to speak and read English clearly, professionally and fluently.
• Ability to work within established turnaround times.
• Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
• Ability to work as a member of a team.
• Regular and predictable attendance is required.
• Must participate and certify in internal CCO training to begin this role.
• Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Part B, and DME training at a later date to complete Tier I training.
• May be required to work overtime and scheduled holidays.
• Working on-site at our office location is a key requirement; remote work not available initially.

Responsabilidades

• Provides customer service for basic and routine inquiries and problems via multiple channels (telephone, emails, web chats, letters).
• Calls are basic and routine.
• Uses computerized system for tracking, information gathering, and troubleshooting.
• Provides feedback when needed and input on call trends, processes, procedures, and training.
• May respond to customer inquiries by referring to published materials, secondary sources, or more senior staff.
• Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses.
• Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules.
• Utilize standard technology to perform job duties.
• Assist caller with filling out online applications and submitting electronically to plan provider.
• Complete basic call log related to phone inquiries and refer calls as needed to CSR Lead.
• Maintain up-to-date knowledge of client regulations and policies.
• Report problems that occur via the online system.

Conocimientos

Customer service

English fluency

Teamwork

Time management

Interpersonal skills

Educación

High School diploma or equivalent

Descripción del empleo

Location : On-site in Chester, VA Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now. Hourly Base Pay : $ 16.75 /hr. Plus up to $3,280 in bonus opportunities for eligible new hires.* Schedule : Flexible Limited-Service Part -Time schedules available Site Hours: Monday - Sunday, 8 a.m. - 10 p.m. ; t he targeted start date, hours, and schedule are discussed with recruiter Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 10 p.m . Helping America's Most Vulnerable Communities - Through Customer Care and Scheduling That Works For You! Maximus is currently seeking Customer Service Representatives (CSRs) to join our team. This position will assist consumers who need help maneuvering through complex healthcare plans. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism. Pay and Benefits At Maximus, we believe in the power of teamwork and mutual success. Our benefits reflect this philosophy by supporting your physical health, financial wellbeing, and work/life balance, ensuring you're equipped for all the moments that matter.

*Eligibility requirements apply, ask your recruiter for more details Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). - Calls are basic and routine. - Uses computerized system for tracking, information gathering, and/or troubleshooting. - Provides feedback when needed, provide input on call trends, processes, procedures, and training. - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

• -Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses

• -Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules

• -Utilize standard technology such as telephone, e-mail, and web browser to perform job duties

• -Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing

• -Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller

• -Refer calls as required to CSR Lead

• -Maintain up-to-date knowledge of client regulations and policies

• -Report problems that occur via the online system so they can be addressed by the appropriate parties

- High School diploma or equivalent with 6 months of customer service experience. - Must be able to speak and read English clearly, professionally and fluently.

• -Ability to work within established turnaround times

• -Must have excellent interpersonal skills and the ability to organize simultaneous tasks

• -Ability to work as a member of a team

• -Regular and predictable attendance is required

• -Must participate and certify in internal CCO training to begin this role.

• -Medicare will be expected to participate in and certify in internal Tier I Claims Part A , Claims Part B, and Claims DME training at a later date to complete your Tier I training for this role.

• -May be required to work overtime and scheduled holidays.

• -Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.

#CCOChester #HotJobs1013LI #HotJobs1013FB #HotJobs1013X #HotJobs1013TH #TrendingJobs Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. xxzpjkt An applicant's salary history will not be used in determining compensation.