Healthcare CSR I: Inquiries & Data Support

CorVel Corporation; Fort Worth (TX); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Medical (HDHP) w/Pharmacy

Dental

Vision

Long Term Disability

401K

Paid time off

Job summary

CorVel Corporation in Fort Worth, Texas is seeking a Customer Service Representative responsible for handling client and provider inquiries via email, fax, telephone, or written correspondence. This position requires excellent communication skills, organizational skills, and knowledge of Workers Compensation regulations.

The ideal candidate should have a high school diploma and customer service experience, especially in managed care. A comprehensive benefits package accompanies this full-time role, providing medical, dental, vision, and retirement plan options.

Responsibilities

• Answer emails from clients, providers and internal referring offices.
• Review previous history of the provider in MedCheck, Scheck and SalesCloud.
• Consult with Supervisor or other departments to clarify answers to inquiries.
• Contact provider to discuss findings at the appropriate level.
• Maintain reports and spreadsheets as needed.
• Additional duties as assigned.

Skills

Knowledge of Workers Compensation fee schedules and regulations

Effective verbal and written communication skills

Good organizational skills and ability to multitask

Detail oriented

Proficiency with Microsoft applications

Medical terminology and coding knowledge

Education

High school diploma or equivalent

Customer service experience in Managed Care and Benefit Administration

Job description

CorVel Corporation in Fort Worth, Texas is seeking a Customer Service Representative responsible for handling client and provider inquiries via email, fax, telephone, or written correspondence. This position requires excellent communication skills, organizational skills, and knowledge of Workers Compensation regulations.

The ideal candidate should have a high school diploma and customer service experience, especially in managed care. A comprehensive benefits package accompanies this full-time role, providing medical, dental, vision, and retirement plan options.