Phoenix-Based Customer Service Associate I – Managed Care

CorVel Corporation; Phoenix, Northern (AZ, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

CorVel Corporation is seeking a Customer Service Representative in the Phoenix, AZ area to address client and provider inquiries via email, fax, phone, or written correspondence while adhering to contracts and state guidelines. The role requires reliable internet speeds and a resident of the Phoenix area.

Key duties include reviewing provider histories in MedCheck, Scheck and SalesCloud, coordinating with supervisors, and maintaining reports.

Qualifications

• High school diploma or equivalent.
• Customer service experience in the Managed Care and Benefit Administration industries.
• Knowledge of Workers' Compensation fee schedules and regulations.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft applications.
• Medical terminology and coding knowledge.

Responsibilities

• Answer emails from clients, providers and internal referring offices
• Review previous history of the provider in MedCheck, Scheck and SalesCloud
• Consult with Supervisor or other departments to clarify answers to inquiries
• Contact provider to discuss findings at the appropriate level
• Maintain reports and spreadsheets as needed
• Additional duties as assigned

Skills

Knowledge of Workers’ Compensation fee

Verbal and written communication

Organizational skills

Detail oriented

Microsoft Office

Medical terminology and coding

Education

High school diploma or equivalent

Customer service experience in Managed Care/ Benefit Administration

Tools

Microsoft Office

Job description

CorVel Corporation is seeking a Customer Service Representative in the Phoenix, AZ area to address client and provider inquiries via email, fax, phone, or written correspondence while adhering to contracts and state guidelines. The role requires reliable internet speeds and a resident of the Phoenix area.

Key duties include reviewing provider histories in MedCheck, Scheck and SalesCloud, coordinating with supervisors, and maintaining reports.