Healthcare CSR I: Inquiries & Data Support

Ultipro; Norristown (Montgomery County); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental

Vision

Long-Term Disability

Health Savings Account

Flexible Spending Account Options

Life Insurance

Accident Insurance

Critical Illness Insurance

Pre-paid Legal Insurance

Parking and Transit FSA accounts

401K

ROTH 401K

Paid time off

Job summary

CorVel is seeking a Customer Service Representative to handle client and provider inquiries via email, fax, phone, or written correspondence, ensuring compliance with contractual and state guidelines and client instructions. The role requires reliable internet speeds of at least 80 Mbps and involves collaboration with supervisors and multiple departments.

Responsibilities include reviewing provider history in MedCheck, Scheck, and SalesCloud, maintaining reports, and communicating findings with

Qualifications

• Knowledge of Workers Compensation fee schedules and regulations.
• Effective verbal and written communication skills.
• Good organizational and multitasking abilities.
• Detail oriented.
• Proficiency with Microsoft applications.
• Medical terminology and coding knowledge.

Responsibilities

• Answer emails from clients, providers and internal referring offices.
• Review provider history in MedCheck, Scheck and SalesCloud.
• Consult with Supervisor or other departments to clarify answers to inquiries.
• Contact provider to discuss findings at the appropriate level.
• Maintain reports and spreadsheets as needed.
• Additional duties as assigned.

Job description

CorVel is seeking a Customer Service Representative to handle client and provider inquiries via email, fax, phone, or written correspondence, ensuring compliance with contractual and state guidelines and client instructions. The role requires reliable internet speeds of at least 80 Mbps and involves collaboration with supervisors and multiple departments.

Responsibilities include reviewing provider history in MedCheck, Scheck, and SalesCloud, maintaining reports, and communicating findings with