Healthcare Concierge & Guest Services Specialist

UCHealth; Aurora (CO); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision

PTO

Tuition reimbursement

Employee discounts

Job summary

UCHealth Anschutz Pavilion in Aurora, CO seeks a friendly Guest Services representative to provide information, directions, and accommodations for patients and visitors. This onsite role requires empathy, active listening, and the ability to work evenings in a fast-paced environment.

You will collaborate with staff, coordinate transport as needed, and help create a positive, efficient experience. Two years of relevant experience are preferred, with healthcare exposure a plus.

Qualifications

• 2 years of relevant experience.
• Preferred: 2 years healthcare industry experience.

Responsibilities

• Receives, screens, routes, and/or responds to incoming requests and/or needs for our customers, including but not limited to patients and visitors.
• Oversees the volunteer staff at the information desk.
• Establishes good relationships with internal and external stakeholders.
• Coordinates transport assistance as requested or necessary.

Skills

Customer service

Communication

Empathy

Teamwork

Job description

UCHealth Anschutz Pavilion in Aurora, CO seeks a friendly Guest Services representative to provide information, directions, and accommodations for patients and visitors. This onsite role requires empathy, active listening, and the ability to work evenings in a fast-paced environment.

You will collaborate with staff, coordinate transport as needed, and help create a positive, efficient experience. Two years of relevant experience are preferred, with healthcare exposure a plus.