Healthcare Client Services Specialist (Onsite)

4100 Newton-Wellesley Hospital; Newton (MA); On-site; USD 24,000 - 32,000; Full time

Job summary

Mass General Brigham seeks a customer service representative to facilitate the relationship between companies and their clients. The role emphasizes timely, accurate communication and meticulous recordkeeping across written, telephone, and in-person interactions.

Responsibilities include resolving inquiries, processing service adjustments, maintaining records, and meeting quality standards. Training and adherence to policies are required; onsite work location is 2014 Washington Street under a

Qualifications

• Customer service experience preferred (0-1 year).
• Familiarity with CRM systems and practices.
• Strong phone contact handling and active listening.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.

Responsibilities

• Resolve customer inquiries and complaints via written, telephonic and face-to-face communication.
• Prepare adjustments for services not properly processed and follow up.
• Meet production, quality, and adherence standards.
• Attend required training classes.
• Elevate issues to next level of supervision as appropriate.
• Maintain accurate records, including timekeeping.
• Perform other duties as assigned.
• Complies with all policies and standards.

Skills

Proven customer support experience

Active listening

Strong phone skills

CRM familiarity

Customer orientation

Excellent communication

Multitasking & time management

Education

High School Diploma or Equivalent

Tools

CRM systems

Job description

Mass General Brigham seeks a customer service representative to facilitate the relationship between companies and their clients. The role emphasizes timely, accurate communication and meticulous recordkeeping across written, telephone, and in-person interactions.

Responsibilities include resolving inquiries, processing service adjustments, maintaining records, and meeting quality standards. Training and adherence to policies are required; onsite work location is 2014 Washington Street under a