Health Informatics Solution Coordinator Lead

Telligen; Iowa (LA); On-site; USD 95,000 - 125,000; Full time

Job summary

Telligen is seeking a Lead Health Informatics Solutions Coordinator to provide operational support to national scope programs. You will guide cross-functional teams, manage project tasks, and help shape products and services to meet contract deliverables.

In this role you will mentor staff, ensure documentation accuracy, and maintain strong client relationships, with emphasis on 508 compliance and CMS-related systems.

Qualifications

• Bachelor level degree in business, information systems, health care, or equivalent with 7–10 years in related field.
• Demonstrated health informatics or portfolio oversight experience.
• 2–3 years’ client/customer management experience managing expectations and relationships.
• 3–5 years’ experience leading professional or support staff.
• Experience with health-related or corporate systems.
• Strong Windows and Microsoft Office proficiency; PC-based software experience.
• Experience with database apps, data trending/graphics and reporting tools.
• Experience with data collection techniques and basic data analysis and visualization.
• Active EUA ID or ability to obtain; some contracts require U.S. Citizenship.
• CMS contractor experience and familiarity with CMS systems preferred (4i, ServiceNow, ISP, Confluence).

Responsibilities

• Oversee program activities, timeliness, and quality control to meet/exceed expectations.
• Provide direction to internal project teams with status reports and issue resolution.
• Research and resolve issues to the customer’s satisfaction.
• Create, update, review documentation, ensuring accuracy and compliance (including 508).
• Distribute documentation to team members and customers promptly.
• Conduct client needs analyses and manage client relationships; align with contract requirements.

Skills

Health informatics

Client management

Team leadership

Stakeholder communication

Process improvement

Issue resolution

CMS experience

KPI reporting

Education

Four-year degree in business, information systems, health care, or equivalent with 7–10 years experience

Tools

Windows & MS Office

Database tools

Reporting tools

CMS/ISP systems

Job description

As a Lead Health Informatics Solutions Coordinator, you will be responsible for operational support to technical assistance programs of national scope. You will work collaboratively with all entities involved in the program in the design and development of products or services to support contract deliverables. In addition, you may assist management in leading a team by assigning and reviewing tasks, developing processes, and coaching and training staff for the successful completion of the program.

Telligen will consider internal candidates in states we have a business presence in.

Operational Support

• Ensure programs meet and exceed expectations by overseeing program activities, timeliness, and internal quality control standards
• Communicate efficiently and effectively to project team
• Provide direction to internal team and/or project team, providing continual status reports and resolving issues in a timely manner
• Utilize knowledge and expertise to research and resolve issues in a timely manner to the customer’s satisfaction

Documentation

• Create, update, and review documentation and provide input for clarification and detail, ensuring information is accurate, thorough, and follows established processes and compliance requirements (i.e. 508 compliance standards)
• Provide final review of documents prior to Manager review and approval
• Ensure documentation is distributed to team members, end users, and/or customers in a timely manner

Client Management

• Perform client needs analysis and assessment
• Manage client expectations and relationships
• Ensure programs and services meet and exceed client expectations by overseeing daily activities
• Interact with customers and partners, including other contractors, to ensure successful completion of tasks
• Coordinate with managers to ensure positive client relationships and that expectations align with contract specific requirements

• Four-year degree in business, Information Systems, health care, and/or equivalent training and/or experience; 7-10 years’ experience in related field
• Demonstrated experience in health informatics or portfolio oversight
• 2-3 years’ client/customer management experience managing and owning client expectations and relationships
• 3-5 years’ experience leading professional or support staff
• Demonstrated experience with a health-related system and/or corporate systems
• Advanced knowledge and experience working with Windows, all Microsoft Office products, and other PC-based software products
• Intermediate knowledge and experience working with database applications, data trending/graphics and reporting tools.
• Intermediate knowledge and experience with data collection techniques, basic data analysis and graphic representation of data
• Active Enterprise User Administration (EUA) ID: As a CMS Contractor employee requiring routine access to a CMS federally controlled information system, this position requires establishing an Identity and Credentialing Tool (ICT) account and obtaining a EUA ID
  • If you do not currently hold an active EUA ID, you must complete the required training and obtain the EUA ID. Failure to obtain the EUA ID within this timeframe may result in the termination of employment
  • Positions working on specific contracts may require U.S. Citizenship

• Experience working with CMS and/or other federal agencies preferred
• Experience working on CMMI alternative payment models preferred
• Experience with CMS systems such as 4i, ServiceNow, ISP systems, CMS Confluence systems

Who We Are

Telligen is one of the most respected population health management organizations in the country. We offer clinical, analytical, and technical expertise to support local, Tribal, and national partners, state and federal government programs, and employers and health plans.

Over our 50-year history, health care has evolved - and so have we. What hasn't changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions.

Our business is our people and we’re seeking talented individuals who share our passion and are ready to take ownership, make an impact and help shape the future of health.

Are you Ready

We’re on a mission to transform lives and economies by improving health.

Ownership

As a 100% employee-owned company, our employee-owners drive our business and share in our success.

Community

We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are.

Ingenuity

We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives.

Integrity

We foster a respectful, inclusive, and collaborative environment built on trust and excellence.

Thank you for your interest in Telligen!

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While we use artificial intelligence tools to enhance our initial screening process, all applications are thoroughly reviewed by our human recruitment team to ensure a fair and comprehensive evaluation of each candidate.

Telligen and our affiliates are Equal Opportunity Employers and E-Verify Participants.

Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. We will not accept 3rd party solicitations from outside staffing firms.

Telligen is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, protected veteran status, disability or any other protected class.

Telligen is committed to ensuring that our employment process is open to all individuals, and provides reasonable accommodations to individuals who need assistance during any part of the employment process due to a disability, medical condition, or physical or mental impairment. Reasonable accommodations are considered on a case-by-base basis.