Client Implementation and Account Management

McKesson; North Carolina; Hybrid; USD 72,000 - 120,000; Full time

Job summary

McKesson is seeking an experienced post-sale client success professional in the United States. You will own onboarding, adoption, and value realization, serving as the primary client partner and coordinating internal teams to ensure success.

The role requires 4+ years of relevant experience in client implementations or customer success, with strong analytical and communication skills to drive outcomes and ROI.

Qualifications

• Degree or equivalent and typically requires 4+ years of relevant experience.
• Certifications in project management, healthcare, analytics, or customer success are preferred.
• Experience leading client implementations and cross-functional initiatives is expected.

Responsibilities

• Own end-to-end post-sale client success, from implementation through sustained performance.
• Lead complex client implementations and onboarding across cross-functional teams.
• Translate client workflows into effective product utilization and reporting solutions.
• Coordinate internal teams to align execution and resolve issues.
• Monitor account health, proactively managing risks and opportunities.
• Deliver against contractual, clinical, and performance commitments.
• Use patient-level and aggregate data to demonstrate outcomes and ROI.
• Lead client escalations to timely resolution with clear accountability.
• Act as a trusted advisor to clients and an internal subject-matter resource.

Skills

Project management

Client implementation

Account management

Customer success

Cross-functional leadership

Healthcare domain

Performance reporting

Data storytelling

Risk management

Executive communication

Change management

Analytical problem solving

Prioritization

Continuous improvement

Education

Degree or equivalent

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Role Overview

Owns post-sale client implementations and ongoing account performance, ensuring successful onboarding, adoption, and measurable value realization. Serves as the primary client partner and internal coordinator, translating clinical and operational needs into effective product use and data-driven insights.

Key Responsibilities

• Own end-to-end post-sale client success, from implementation through sustained performance.
• Lead complex client implementations and onboarding across cross-functional teams.
• Translate client workflows into effective product utilization and reporting solutions.
• Coordinate internal teams to align execution and resolve issues.
• Monitor account health, proactively managing risks and opportunities.
• Deliver against contractual, clinical, and performance commitments.
• Use patient-level and aggregate data to demonstrate outcomes and ROI.
• Lead client escalations to timely resolution with clear accountability.
• Act as a trusted advisor to clients and an internal subject-matter resource.

Minimum Requirement

Degree or equivalent and typically requires 4+ years of relevant experience.

Certifications

• Project management, healthcare, analytics, or customer success certifications preferred.

Critical Skills

• 4+ years of experience in project management, preferably in a fast-paced or enterprise environment
• Significant experience in client implementation, account management, or customer success roles.
• Proven ability to independently manage complex, high-impact client engagements.
• Experience influencing cross-functional teams without direct authority.
• Strong client-facing skills, including escalation and performance management.

Additional Skills

• Client implementation and account ownership
• Cross-functional leadership and influence
• Healthcare or pharmacy domain expertise
• Performance reporting and data-driven storytelling
• Risk management and escalation leadership
• Executive-level client communication
• Change management and adoption enablement
• Analytical problem-solving
• Prioritization in complex environments
• Continuous improvement mindset
• Anticipation of client and business needs

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$72,000 - $120,000

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [e-mail] or (Canada) [e-mail]. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!