Healthcare Center Operations Manager

Central Florida Family Health Center Inc; Orlando (FL); On-site; USD 55,000 - 85,000; Full time

Job summary

Central Florida Family Health Center Inc. is seeking a Center Manager in Orlando to oversee administrative duties and the Center’s operational efficiency. The role coordinates the check-in/check-out workflow, supports patient services, and ensures a well-organized front office environment.

You will liaise with leadership, manage staff planning, handle patient complaints, verify insurances, and help optimize daily health center operations. This is not a remote position and requires local presence.

Qualifications

• Bachelor's degree or higher in public health or related field with two years of public health/community development experience.
• High School Diploma or equivalent required.
• Proficiency in Microsoft Office (Word/Excel/Outlook/PowerPoint).
• Minimum 2 years professional customer service experience preferred.
• Bilingual in English, Spanish, or Creole preferred.

Responsibilities

• Oversee administrative duties and operational efficiency of the Center.
• Serve as liaison between administrative support and senior management.
• Monitor schedules for efficient workflow from check-in to checkout.
• Manage patient complaints and ensure a well-organized office.
• Maintain effective communication with patients, coworkers, partners, and visitors.
• Verify daily deposits and petty cash; oversee EMR patient registrations.
• Assist with patient eligibility screening and insurance verifications.
• Provide frontline support with Patient Service Representative duties as needed.
• Lead staff development, internal meetings, and interagency collaboration.
• Travel as necessary using personal vehicle with current auto insurance.

Skills

Problem Solving

Customer Service

Verbal Communication

Leadership

Professional Judgement

Initiative

Administration/Operations

Management

Education

Bachelor's degree or higher in public health/related field

Two years of public health/community development experience

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Central Florida Family Health Center Inc. is seeking a Center Manager in Orlando to oversee administrative duties and the Center’s operational efficiency. The role coordinates the check-in/check-out workflow, supports patient services, and ensures a well-organized front office environment.

You will liaise with leadership, manage staff planning, handle patient complaints, verify insurances, and help optimize daily health center operations. This is not a remote position and requires local presence.