Healthcare Care Coordinator

Sagility; Columbia (MD); Remote; USD 21,000 - 30,000; Full time

Job summary

Sagility is hiring Seasonal Work-From-Home Care Coaches to support health plan members. In this role you’ll help members navigate benefits, understand care options, and follow wellness or care plans.

You will document interactions, use digital tools and workflows, and escal​ate complex needs to clinical teams. Working remotely, you’ll collaborate with a people-first, inclusive team focused on measurable outcomes, continuous learning, and improving healthcare experiences across leading health

Qualifications

• Experience in healthcare or health plan support is a plus.

Responsibilities

• Support health plan members through outbound and inbound calls.
• Document interactions and use digital tools/workflows.
• Escalate complex needs to clinical teams.

Job description

Sagility is hiring Seasonal Work-From-Home Care Coaches to support health plan members through outbound and inbound calls. In this role, you’ll help members navigate benefits, understand care options, and follow wellness or care plans. You will document interactions, use digital tools and workflows, and escal​ate complex needs to clinical teams. Working remotely, you’ll collaborate with a people-first, inclusive team focused on measurable outcomes, continuous learning, and improving healthcare experiences across leading health plans and providers.