Healthcare Care Coordination Representative

Sagility; Baltimore (MD); Remote; USD 25,000 - 36,000; Full time

Job summary

Sagility is hiring Seasonal Work-from-Home Care Coaches to support health plan members by phone and digital channels. You will conduct outbound and inbound calls, assess member needs, and provide education on benefits, preventive care and condition management.

You will schedule appointments, coordinate with providers, and document interactions in care management tools while adhering to HIPAA and quality standards.

Responsibilities

• Outbound and inbound calls to health plan members
• Assess member needs and educate on benefits, preventive care, and condition management
• Schedule appointments and coordinate with providers
• Document interactions in care management tools and adhere to HIPAA and quality standards

Job description

Sagility is hiring Seasonal Work-from-Home Care Coaches to support health plan members by phone and digital channels. In this role, you will conduct outbound and inbound calls, assess member needs, and provide education on benefits, preventive care, and condition management. You will schedule appointments, coordinate with providers, and document all interactions in care management tools while adhering to HIPAA and quality standards. Working remotely, you’ll collaborate with a supportive team, receive thorough training, and help drive better healthcare experiences and outcomes for members.