Healthcare Care Coordination Representative

Sagility; Kansas City (MO); Remote; USD 21,000 - 34,000; Full time

Job summary

Sagility is hiring Seasonal Work-from-Home Care Coaches to support health plan members by phone and digital channels. In this role, you will conduct outbound and inbound calls, assess member needs, and educate on benefits, preventive care, and condition management.

You’ll schedule appointments, coordinate with providers, and document all interactions in care management tools while adhering to HIPAA and quality standards. This remote position offers thorough training and team collaboration.

Qualifications

• Experience handling member inquiries by phone or digital channels.
• Knowledge of health plan benefits and preventive care.
• Ability to document interactions accurately.

Responsibilities

• Conduct outbound and inbound calls to members.
• Educate on benefits, preventive care, and condition management.
• Schedule appointments and coordinate with providers.
• Document all interactions in care management systems with HIPAA compliance.

Skills

Outbound calls

Inbound calls

Care coaching

HIPAA compliance

Tools

Care management tools

Job description

Sagility is hiring Seasonal Work-from-Home Care Coaches to support health plan members by phone and digital channels. In this role, you will conduct outbound and inbound calls, assess member needs, and provide education on benefits, preventive care, and condition management. You will schedule appointments, coordinate with providers, and document all interactions in care management tools while adhering to HIPAA and quality standards. Working remotely, you’ll collaborate with a supportive team, receive thorough training, and help drive better healthcare experiences and outcomes for members.