Healthcare Care Coordination Representative

Sagility; Houston (TX); A distancia; USD 42.000 - 66.000; Jornada completa

Descripción de la vacante

Sagility is seeking Seasonal Work-from-Home Care Coaches to support health plan members by phone and digital channels. You will assess member needs, educate on benefits, preventive care, and condition management, and schedule appointments while coordinating with providers.

In this remote role, you will document all interactions in care management tools, adhere to HIPAA and quality standards, and participate in comprehensive training to help drive better healthcare experiences for members.

Formación

• Outbound and inbound calls to health plan members.
• Assess member needs and educate on benefits, preventive care, and condition management.
• Schedule appointments and coordinate with providers.
• Document interactions in care management tools while adhering to HIPAA and quality standards.

Responsabilidades

• Support members via phone and digital channels.
• Ensure accurate documentation in care management systems.
• Collaborate with healthcare providers to coordinate care.
• Maintain HIPAA compliance and quality standards.
• Complete training and work remotely.

Conocimientos

Outbound & inbound calls

Empathy & listening

HIPAA compliance

Care coordination

Herramientas

Care management tools

Descripción del empleo

Sagility is hiring Seasonal Work-from-Home Care Coaches to support health plan members by phone and digital channels. In this role, you will conduct outbound and inbound calls, assess member needs, and provide education on benefits, preventive care, and condition management. You will schedule appointments, coordinate with providers, and document all interactions in care management tools while adhering to HIPAA and quality standards. Working remotely, you’ll collaborate with a supportive team, receive thorough training, and help drive better healthcare experiences and outcomes for members.