Healthcare Call Center Representative - Part Time

Connecticut Orthopaedics; Hamden (CT); On-site; USD 32,000 - 34,000; Part time

Benefits offered by this job

401(k) contributions

Life insurance

PTO and paid holidays

Training opportunities

Free Parking

Job summary

Connecticut Orthopaedics in Hamden, CT is seeking a part-time Call Center Representative to greet patients, triage calls, manage appointment requests, and register patients into the practice management system.

This on-site role requires strong communication, multitasking, and computer skills, with a starting hourly rate of $23–$25, and offers paid holidays, PTO, 401(k) contributions and growth opportunities.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of experience in customer service or call center environment.

Responsibilities

• Answering incoming phone calls and triaging to the appropriate party.
• Managing appointment requests for website.
• Registering patient into practice management system.
• Scheduling new or follow-up appointments by reviewing provider schedules.
• Adhering to scheduling rules and meeting provider team expectations.
• Operate computer systems to support job duties.
• Perform other duties as assigned by supervisor.

Skills

Communication

Multitasking

Time management

Computer proficiency

Interpersonal skills

Phone etiquette

Education

High school diploma

Tools

Phone system

Job description

Connecticut Orthopaedics has been named the #1 Physician Practice in Orthopaedics in Connecticut for two consecutive years. Interested in growing your career while making an impact in the lives of patients each and every day? Connecticut Orthopaedics is looking for a part-time Call Center Representative to join our exceptional care team. By joining our team, you will become an integral part of the largest private orthopaedic practice in New England offering a competitive salary, excellent work-life balance, and exceptional career growth opportunities! The Call Center Representative position is the entry point for patients to engage with the practice and request information or an appointment. Management of phone calls and appointment requests are of high priority to meet the patient's objective for calling while providing exceptional customer service.

Location & Schedule:

• This is an on-site position located in Hamden, CT.
• Monday-Friday, 8:00am-12:00pm

Essential Responsibilities

• Answering incoming phone calls such as, triaging to the appropriate party or managing the needs of the patient
• Managing appointment requests for website
• Registering patient into practice management system
• Navigating provider schedules to schedule new or follow-up appointments
• Knowledge of scheduling rules meeting provider team expectations
• Operation of computer and its applications to meet job expectations
• Performs other duties as assigned by their supervisor

Skills And Abilities

• Ability to communicate effectively and clearly across all departments and to patients
• Time management on phone calls
• Ability to multitask in a high call volume call center
• Strong aptitude in the use of computer applications
• Exceptional interpersonal skills
• Capability to navigate computer applications while speaking with patient

Experience/Educational Requirements

• High school diploma or equivalent required
• Minimum 1 year of experience in customer service or call center environment

Salary

• Starting hourly rate range: $23-$25, based on experience.

What We Offer

• Competitive salary, 401(k) contributions, and company-paid life insurance.
• Generous PTO and paid holidays to promote work-life balance.
• Access to training and development opportunities and Employee Assistance Program (EAP)
• Free Parking