Healthcare Call Center Representative - Hybrid (Onsite/Remote)

The General Hospital Corporation; Lawrence (MA); Hybrid; USD 24,000 - 32,000; Full time

Job summary

Mass General Brigham Community Physicians, Inc. is seeking a full-time Call Center Representative to support patient interactions, scheduling, registration, referral coordination, message management, and general inquiries across multiple specialties.

The role handles a high volume of inbound calls, averaging 70–90 calls per day per agent, with a schedule from 8:30 AM to 5:00 PM. Onsite at 500 Merrimack Street, Lawrence, MA, with remote work options after onboarding.

Qualifications

• High School Diploma or equivalent required.
• Customer service experience 1-2 years preferred.
• Call center experience 0-1 year preferred.

Responsibilities

• Answers or makes calls to clients to learn about and address needs, complaints, or issues with products or services.
• Responds efficiently and accurately to callers, explaining possible solutions and ensuring clients feel supported.
• Engages in active listening with callers, confirming or clarifying information and diffusing angry clients as needed.
• Utilizes software, databases, scripts, and tools appropriately.
• Understands and strives to meet or exceed call center metrics while providing excellent customer service.
• Adheres to all company policies and procedures and training.

Skills

Customer service

Call center

Active listening

Multi-tasking

Education

High School Diploma

Job description

Mass General Brigham Community Physicians, Inc. is seeking a full-time Call Center Representative to support patient interactions, scheduling, registration, referral coordination, message management, and general inquiries across multiple specialties.

The role handles a high volume of inbound calls, averaging 70–90 calls per day per agent, with a schedule from 8:30 AM to 5:00 PM. Onsite at 500 Merrimack Street, Lawrence, MA, with remote work options after onboarding.