Healthcare Call Center & Emergency Response Specialist

UNC Health Care; Hillsborough (NC); Hybrid; USD 26,000 - 37,000; Full time

Job summary

UNC Health Care in Hillsborough, NC is seeking a dedicated receptionist to answer and direct calls, routing routine and emergency inquiries to the appropriate departments and teams. You will maintain and update information databases, generate basic reports, and provide general information on hospital hours, procedures, and services.

The full-time, hybrid position offers a 40-hour workweek with a pay range of $19.12 to $27.17 per hour, depending on experience, with pay offers determined by

Qualifications

• Two (2) years of clerical experience involving considerable telephone communication, public contact and record keeping or six (6) months as a communication center operator or an equivalent combination of education, training and experience

Responsibilities

• Answers and completes incoming calls. Directs calls to individuals or departments in accordance with established procedures. For emergency situations, initiates procedures, notifies the appropriate response teams(s) and follows-up to ensure appropriate response occurred.
• Maintains and updates information database and a variety of statistical reports reflecting the number of calls received, call distribution, and client data.
• May function as lead operator in the absence of the supervisor.
• Provides general information and assistance to callers regarding hospital hours, procedures, or departments.
• Records changes in information in order to maintain familiarity with schedules, phone numbers, and other pertinent information.
• Services and maintains equipment in proper working order.

Skills

Telephone communication

Public contact

Record keeping

Education

High school diploma or GED

Job description

UNC Health Care in Hillsborough, NC is seeking a dedicated receptionist to answer and direct calls, routing routine and emergency inquiries to the appropriate departments and teams. You will maintain and update information databases, generate basic reports, and provide general information on hospital hours, procedures, and services.

The full-time, hybrid position offers a 40-hour workweek with a pay range of $19.12 to $27.17 per hour, depending on experience, with pay offers determined by