Telecomm Specialist

UNC Health Care; Hillsborough (NC); Hybrid; USD 26,000 - 37,000; Full time

Job summary

UNC Health Care in Hillsborough, NC is seeking a dedicated receptionist to answer and direct calls, routing routine and emergency inquiries to the appropriate departments and teams. You will maintain and update information databases, generate basic reports, and provide general information on hospital hours, procedures, and services.

The full-time, hybrid position offers a 40-hour workweek with a pay range of $19.12 to $27.17 per hour, depending on experience, with pay offers determined by

Qualifications

• Two (2) years of clerical experience involving considerable telephone communication, public contact and record keeping or six (6) months as a communication center operator or an equivalent combination of education, training and experience

Responsibilities

• Answers and completes incoming calls. Directs calls to individuals or departments in accordance with established procedures. For emergency situations, initiates procedures, notifies the appropriate response teams(s) and follows-up to ensure appropriate response occurred.
• Maintains and updates information database and a variety of statistical reports reflecting the number of calls received, call distribution, and client data.
• May function as lead operator in the absence of the supervisor.
• Provides general information and assistance to callers regarding hospital hours, procedures, or departments.
• Records changes in information in order to maintain familiarity with schedules, phone numbers, and other pertinent information.
• Services and maintains equipment in proper working order.

Skills

Telephone communication

Public contact

Record keeping

Education

High school diploma or GED

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary:
This position is responsible for answering and directing phone calls from internal and external callers. Calls may be routine or emergency calls for assistance.

Responsibilities

• Answers and completes incoming calls. Directs calls to individuals or departments in accordance with established procedures. For emergency situations, initiates procedures, notifies the appropriate response teams(s) and follows-up to ensure appropriate response occurred.


• Maintains and updates information database and a variety of statistical reports reflecting the number of calls received, call distribution, and client data.


• May function as lead operator in the absence of the supervisor.


• Provides general information and assistance to callers regarding hospital hours, procedures, or departments.


• Records changes in information in order to maintain familiarity with schedules, phone numbers, and other pertinent information.


• Services and maintains equipment in proper working order.

Education Requirements

• High school diploma or GED required; higher-level degree may satisfy this requirement.

Licensure/Certification Requirements

• No licensure or certification required.

Professional Experience Requirements

• Two (2) years of clerical experience involving considerable telephone communication, public contact and record keeping or six (6) months as a communication center operator or an equivalent combination of education, training and experience

Other Information

Legal Employer: STATE

Entity: UNC Medical Center Hillsborough

Organization Unit: Service Response Center

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$19.12 - $27.17 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: US:NC:Hillsborough

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.