Remote Healthcare Billing and Patient Support Specialist

UNC Health; Eastowne (NC); Hybrid; USD 26,000 - 37,000; Full time

Job summary

UNC Health in North Carolina is seeking a Revenue Cycle Financial Representative for the Billing Customer Service Call Center. You will handle high-volume inbound calls (40k+ monthly) about payments, insurance, EOBs, and financial assistance in a hybrid work setting.

The role covers hospital and physician billing; requires a high school diploma and two years of related experience, with strong UB-04/HCFA-1500 knowledge and proficiency in insurance terminology.

Qualifications

• High school diploma or GED.
• Two years of hospital or physician insurance related experience.
• Strong knowledge of UB-04 and HCFA-1500 forms.
• Proficiency in insurance billing and collections.

Responsibilities

• Respond to inbound calls regarding billing inquiries, payments, insurance, and financial assistance.
• Assist patients with payments and payment plans.
• Understand EOBs and insurance billing.
• Request itemized bills and verify coverage.
• Document interactions in CRM and follow up on unresolved issues.
• Maintain HIPAA compliance.

Skills

Communication skills

Customer service

Medical billing knowledge

Attention to detail

MS Word/Excel/Outlook

Education

High school diploma or GED

Tools

CRM systems

Medical billing software

UB-04/HCFA-1500 knowledge

Job description

UNC Health in North Carolina is seeking a Revenue Cycle Financial Representative for the Billing Customer Service Call Center. You will handle high-volume inbound calls (40k+ monthly) about payments, insurance, EOBs, and financial assistance in a hybrid work setting.

The role covers hospital and physician billing; requires a high school diploma and two years of related experience, with strong UB-04/HCFA-1500 knowledge and proficiency in insurance terminology.