Healthcare Call Center Customer Service Representative

Maximus; Hope (KY); On-site; USD 32,000 - 45,000; Full time

Job summary

Maximus is seeking a Customer Service Representative to support healthcare-related government programs within a mission-driven, service-oriented environment. You will handle inbound calls and digital inquiries from citizens, answer questions about eligibility, benefits, and enrollment, and resolve issues with accuracy and empathy.

You will document interactions in our systems, follow compliance and quality standards, and protect sensitive information.

Responsibilities

• Handle inbound calls and digital inquiries from citizens.
• Answer questions about eligibility, benefits and enrollment.
• Resolve issues with accuracy and empathy.
• Document interactions in our systems.
• Follow compliance and quality standards and protect sensitive information.
• Work in a collaborative team and participate in training, coaching and growth opportunities in public-sector operations and digital transformation initiatives.

Job description

Maximus is seeking a Customer Service Representative to support healthcare-related government programs within our mission-driven, service-oriented environment. In this role, you will handle inbound calls and digital inquiries from citizens, answer questions about eligibility, benefits, and enrollment, and resolve issues with accuracy and empathy. You will document interactions in our systems, follow compliance and quality standards, and protect sensitive information. Working in a collaborative team, you’ll receive training, coaching, and opportunities to grow in public-sector operations, citizen services, and digital transformation initiatives.