Healthcare Call Center Associate (Evening Shift)

Highmark Health; Cheyenne (WY); Sur place; USD 27 000 - 33 000; Plein temps

Résumé du poste

United Concordia Dental is seeking an Associate Customer Service Representative for a call-center environment. You will handle inquiries by telephone and email from members, groups, providers and brokers, resolving issues to meet quality standards. Shift: 11:30 AM - 8:00 PM EST, Monday to Friday.

Responsibilities include resolving inquiries, processing adjustments, and maintaining records. The role requires a high school diploma or GED and at least 6 months of customer service experience, with

Qualifications

• Requires a high school diploma or GED.
• Minimum 6 months of customer service in a customer-facing role.
• Preferred: call-center experience, healthcare-related call center.

Responsabilités

• Resolve inquiries and complaints by phone/email in a timely manner.
• Document and adjust services as needed, or forward for follow up.
• Meet production, quality, and adherence standards; attend required training.
• Escalate issues to supervisor when appropriate.
• Maintain accurate timekeeping and records.
• Perform other duties as assigned.

Connaissances

Customer service

Multitasking

Systems navigation

Composure under pressure

Verbal communication

Written communication

Computer literacy

Formation

High school diploma or GED

Description du poste

United Concordia Dental is seeking an Associate Customer Service Representative for a call-center environment. You will handle inquiries by telephone and email from members, groups, providers and brokers, resolving issues to meet quality standards. Shift: 11:30 AM - 8:00 PM EST, Monday to Friday.

Responsibilities include resolving inquiries, processing adjustments, and maintaining records. The role requires a high school diploma or GED and at least 6 months of customer service experience, with