Part-Time Hospital Info Desk & Call Center Agent

Indiana University Health, Inc.; Muncie (IN); On-site; USD 18,000 - 23,000; Full time

Job summary

IU Health Ball Memorial Hospital in Muncie, IN is seeking a Customer Service Representative to act as the information hub for the East Central Region. You will handle 24-hour call coverage, screen patient details, and coordinate paging and dispatch for departments and security.

The role emphasizes teamwork, strong communication, and proficiency with Microsoft Office. Prior call center or healthcare experience is preferred; a high school diploma is required.

Qualifications

• High School Diploma/GED is required.
• 0–3 years of relevant experience.
• Proficiency in Microsoft Office required.
• Requires the ability to manage time effectively in a fast-paced environment.
• Knowledge of medical terminology preferred.
• Call Center experience preferred.

Responsibilities

• Handling Internal and External Calls
• Screening Patient Information
• Paging, Documenting and Handling Operational/Facility Needs and Emergency Procedures
• Dispatching IU Health Police
• Utilizing & Scheduling Internal and External Providers
• Providing Directory Services

Skills

Proficiency in computers & telephone

Customer service experience

Strong verbal communicator

Strong interpersonal skills

Call Center experience

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

IU Health Ball Memorial Hospital in Muncie, IN is seeking a Customer Service Representative to act as the information hub for the East Central Region. You will handle 24-hour call coverage, screen patient details, and coordinate paging and dispatch for departments and security.

The role emphasizes teamwork, strong communication, and proficiency with Microsoft Office. Prior call center or healthcare experience is preferred; a high school diploma is required.