Customer Service Representative I - Ball Memorial - Part Time Evenings

Indiana University Health; Muncie (IN); On-site; USD 26,000 - 42,000; Part time

Job summary

Indiana University Health Ball Memorial Hospital in Muncie, IN is seeking a Customer Service Representative to serve as the primary contact for patients, employees, and providers across a 24-hour operation. You will answer, route, and manage critical and non-critical calls 365 days a year, screen patient information, handle overhead paging, and coordinate after-hours service and on-call provider schedules.

We are looking for individuals with a High School Diploma/GED, comfortable with Microsoft

Qualifications

• High School Diploma/GED required.
• Proficiency in computers & telephone inquiries required.
• Customer service experience required.
• Knowledge of medical terminology preferred.
• Strong verbal communication skills required.
• Strong interpersonal skills required.
• Call center experience preferred.
• Medical Office/Healthcare Facility Experience Preferred.

Responsibilities

• Handling Internal and External Calls.
• Screening Patient Information.
• Paging, Documenting and Handling Operational/Facility Needs and Emergency Procedures.
• Dispatching IU Health Police.
• Utilizing & Scheduling Internal and External Providers.
• Providing Directory Services.

Skills

Verbal communication

Interpersonal skills

Customer service

Call center experience

Medical terminology knowledge

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Overview

Location

Ball Memorial Hospital
2401 W. University Ave
Muncie, IN 47303

Schedule

24 hrs/wk - 2nd shift position (occasional 3rd shift) primarily scheduled for Thursdays, Fridays, and rotating weekends and holidays. While these are the core shift requirements, flexibility is desired to accommodate coverage needs related to call-offs, PTO, and other staffing needs.

Key Responsibilities

• Handling Internal and External Calls
• Screening Patient Information
• Paging, Documenting and Handling Operational/Facility Needs and Emergency Procedures
• Dispatching IU Health Police
• Utilizing & Scheduling Internal and External Providers
• Providing Directory Services

Qualifications

• High School Diploma/ GED Required
• Proficiency in computers & telephone inquiries required
• Customer service experience required
• Knowledge of medical terminology preferred
• Strong verbal communicator
• Strong interpersonal skills
• Call Center experience
• Medical Office/Healthcare Facility Experience Preferred

Organization Description

IU Health is a regional leader in providing the right healthcare when and where you need it most. Focusing on creating a healthy and inviting culture to patients and employees alike, with values centered around purpose, excellence, compassion, and teamwork.

Job Description

We are searching for a team-oriented, energetic individual who takes pride in providing excellent service to patients, employees, and providers to join our team at IU Health, Ball Memorial Hospital. As the Customer Service Representative for over 100+ offices, you will be the primary contact of all of IU Health in the East Central Region functioning as the information hub that answers, routes, and manages critical and non-critical calls 24 hours a day, 365 days a year. This position involves processing internal and external calls that involve screening for patient information, overhead and digital paging, documenting emergent calls, handling afterhours service calls, working as dispatch for security, and utilizing on-call schedules and providers for emergencies afterhours.

Requirements

• High School Diploma/GED is required.
• Requires 0-3 years of relevant experience.
• Requires proficiency in Microsoft Office.
• Requires the ability to manage time effectively in a fast-paced environment.

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.