Healthcare Billing & Customer Experience Specialist

Baylor Scott & White Health; Lansing (MI); On-site; USD 38,000 - 54,000; Full time

Job summary

Baylor Scott & White Health is seeking a Customer Service Specialist CBS to analyze and resolve patient billing inquiries. The role requires clear communication to instill confidence with patients and guarantors, interfacing with insurance and facility staff when needed.

The position emphasizes handling complex inquiries, maintaining accurate records, and collaborating with peers to improve service across departments.

Qualifications

• Education: HS Diploma or GED equivalent.
• Minimum 3 years of experience in customer service.
• Knowledge of specialty billing and payer interactions preferred.

Responsibilities

• Manages large and more complex inquiries; liaises between patients, physician offices, clinics, hospitals, and insurers to resolve accounts.
• Builds sustainable relationships and trust with patients through open and interactive communication.
• Provides accurate, valid, and complete information by analyzing data in multiple patient account systems and documentation.
• Meets customer service team call handling goals and productivity standards.
• De-escalates situations involving dissatisfied patients and offers assistance.

Skills

3 Years Experience

Education

HS Diploma/GED Equivalent

Job description

Baylor Scott & White Health is seeking a Customer Service Specialist CBS to analyze and resolve patient billing inquiries. The role requires clear communication to instill confidence with patients and guarantors, interfacing with insurance and facility staff when needed.

The position emphasizes handling complex inquiries, maintaining accurate records, and collaborating with peers to improve service across departments.