Healthcare Billing & Customer Support Specialist

Baylor Scott & White Health; Juneau (AK); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Immediate health and welfare benefits

401(k) match up to 5%

Tuition reimbursement

PTO accrual from day 1

Job summary

Baylor Scott & White Health is seeking a Customer Service Specialist CBS to analyze and resolve patient billing inquiries, instill trust, and serve as a subject matter expert across service areas. You may interface with insurance companies, facility personnel, and patients to resolve complex questions with confidence and care.

The role emphasizes accurate data handling, patient communication, and collaboration with peers to improve service delivery within a centralized business services

Qualifications

• Experience in handling customer billing questions and inquiries.
• Ability to communicate clearly and build trust with patients and guarantors.
• Familiarity with provider-based or specialty billing concepts is a plus.

Responsibilities

• Manages complex incoming inquiries across patient accounts and insurers.
• Explains information from patient account systems and documents communications.
• Builds relationships with patients through open, empathetic communication.
• Meets call handling goals and productivity standards.
• Guides callers through troubleshooting and navigating the company site.

Skills

Customer service

Billing inquiries

Education

HS Diploma/GED Equivalent

Job description

Baylor Scott & White Health is seeking a Customer Service Specialist CBS to analyze and resolve patient billing inquiries, instill trust, and serve as a subject matter expert across service areas. You may interface with insurance companies, facility personnel, and patients to resolve complex questions with confidence and care.

The role emphasizes accurate data handling, patient communication, and collaboration with peers to improve service delivery within a centralized business services