Healthcare Billing & Patient Experience Specialist

Baylor Scott & White Health; Montgomery (AL); On-site; USD 38,000 - 46,000; Full time

Job summary

Baylor Scott & White Health in Montgomery, AL seeks a Customer Service Specialist CBS to analyze and resolve patient billing issues, interface with insurers and facility staff, and deliver confident, clear communication to patients and guarantors.

You will act as a subject matter expert across service areas, uphold documentation standards, and contribute to improving customer service through teamwork.

Qualifications

• HS Diploma or GED equivalent required.
• Minimum 3 years of experience in customer service or related role.

Responsibilities

• Manages large and complex volumes of incoming inquiries across patient accounts.
• Liaises between patients, physician offices, clinics, hospitals, and insurers.
• Provides accurate information by analyzing data from multiple patient account systems.
• De-escalates dissatisfied patients and offers assistance.
• Guides callers through troubleshooting and navigating the company site.
• Keeps records of patient interactions and documents files.
• Collaborates with peers to improve customer service.

Education

HS Diploma/GED Equivalent

Job description

Baylor Scott & White Health in Montgomery, AL seeks a Customer Service Specialist CBS to analyze and resolve patient billing issues, interface with insurers and facility staff, and deliver confident, clear communication to patients and guarantors.

You will act as a subject matter expert across service areas, uphold documentation standards, and contribute to improving customer service through teamwork.