Account Review Specialist - Customer Service

Baptist Health - Central Alabama; Montgomery (AL); On-site; USD 36,000 - 54,000; Full time

Job summary

Baptist Health - Central Alabama is seeking an Account Review Specialist to manage billing workflows, navigate payer portals, and ensure accurate posting and timely resolution of accounts.

The role emphasizes compliance with HIPAA, strong communication, and independent multitasking across systems to support patients and families. Candidates should have a high school diploma and at least 2 years of medical billing experience; CPAR certification is encouraged.

Qualifications

• High school diploma required or equivalent.
• Minimum 2 years of medical billing/collection or related experience preferred.
• Prior healthcare experience with knowledge of third‑party payers and denials preferred.
• CPAR certification preferred.

Responsibilities

• Use and maintain knowledge of multiple computer systems and payer portals/web-based applications.
• Perform full account resolution and audit of all activity.
• Update data in appropriate systems and file for insurance.
• Provide financial assistance information and confirm patient balances.
• Post payments accurately and identify overpayments/refunds.
• Handle patient and family inquiries and enter account notations.

Skills

Communication

Organizational skills

Multitasking

Analytical thinking

HIPAA knowledge

Education

High school diploma

2+ years medical billing/collections experience

CPAR certification

Tools

MS Word

MS Excel

Outlook

PowerPoint

Job description

Baptist Health is the largest healthcare system serving central Alabama, providing comprehensive hospital-based and outpatient services to nearly 60 percent of the residents in Montgomery, Autauga, and Elmore counties.

Summary

The Account Review Specialist will use and maintain knowledge of multiple computer systems and payer portals/web-based applications. Responsibilities include full account resolution, review/audit of all activity, updating data in appropriate systems, filing for insurance, providing financial assistance information, ensuring proper and timely account adjustments, confirming accurate patient responsible balances, handling patient and family inquiries, ensuring appropriate payment posting, identifying overpayments/refunds, and entering account notations. Additional duties may be assigned within the scope of the role.

Education / Experience

High school diploma or equivalent required. Minimum 2 years of medical billing/collection or related experience preferred. Prior experience in healthcare with knowledge of third‑party payers and denials preferred.

License / Certification

CPAR certification preferred.

Knowledge, Skills, And Abilities

• Excellent written and verbal communication skills.
• Strong planning, organizational, and decision‑making skills.
• Ability to work independently and multitask.
• Strong analytical and lateral thinking skills.
• Ability to negotiate with internal and external constituencies.
• Working knowledge of MS Word, Excel, Outlook, and PowerPoint.
• Knowledge of medical terminology and experience with third‑party payers.
• Maintain professional, customer‑centric composure in challenging situations while preserving confidentiality.
• Knowledge of HIPAA standards and regulations.
• Organizational and time‑management skills.
• Deliver positive customer service to guests, visitors, and patients.
• Prioritize workload for maximum efficiency.

Primary Location: Corporate

Job Type: Regular – Full time

Shift: First Shift (United States of America)