Healthcare Billing & Client Support Specialist

Lyra Health, Inc.; Oregon; Hybride; USD 30 000 - 42 000; Plein temps

Avantages offerts par ce poste

Comprehensive healthcare coverage

Lyra for Lyrians; coaching and therapy

Competitive time off with pay policies

Paid parental leave

401K retirement benefits

Monthly tech allowance

Résumé du poste

Lyra Health is seeking a detail-oriented Client Support Specialist to handle billing inquiries, coordinate with a provider support team, and troubleshoot client issues. You will respond to queries from Lyra clients, support billing questions, and ensure smooth account handling.

The role requires independence, collaboration, and the ability to work 9:30 am–6 pm PT, Monday–Friday, with a focus on timely, accurate billing and excellent client service.

Qualifications

• 1+ years experience in healthcare billing customer service.
• Experience in healthcare and/or medical billing is a plus.
• Experience with reading EOBs is helpful.
• Experience with Zendesk, Salesforce, and/or JIRA is a plus.
• Excellent attention to detail.
• Excellent written and verbal communication skills.

Responsabilités

• Act as a billing liaison between clients and the company, resolving queries by phone and email while meeting productivity goals.
• Follow up on returned claims and other billing responsibilities.
• Keep clients informed of billing and payment status.
• Collaborate with internal billing teams and customer success to resolve cases.
• Troubleshoot issues related to client accounts and assist provider teams with health plan benefits.
• Collaborate with technical teams to identify bugs and improve the client/provider experience.
• Work on scheduled shifts and holidays.

Connaissances

Attention to detail

Communication skills

Billing knowledge

Outils

Zendesk

Salesforce

JIRA

Description du poste

Lyra Health is seeking a detail-oriented Client Support Specialist to handle billing inquiries, coordinate with a provider support team, and troubleshoot client issues. You will respond to queries from Lyra clients, support billing questions, and ensure smooth account handling.

The role requires independence, collaboration, and the ability to work 9:30 am–6 pm PT, Monday–Friday, with a focus on timely, accurate billing and excellent client service.