Healthcare Appointment Navigator

The New York Foundling; New York (NY); On-site; USD 28,000 - 31,000; Full time

Job summary

The New York Foundling is seeking a Medical Access Program (MAP) Coordinator to coordinate medical care for the individuals we support in New York. You will schedule primary care visits, arrange transportation, advocate for healthcare rights, and maintain accurate health records in collaboration with clinical teams.

You will work with families and caregivers to improve health literacy, coordinate appointments, and respond to medical emergencies, ensuring continuity of care and timely follow-up.

Qualifications

• High school diploma or equivalent required; healthcare-related certification or degree a plus.
• Valid NY/NJ/CT/PA Driver's License with 6 months of experience and 6 or less points
• Minimum of 1 year of experience in healthcare coordination, patient advocacy, or related field, with knowledge of developmental disabilities preferred.
• Strong organizational, communication, and interpersonal skills; ability to prioritize tasks, problem-solve effectively, and navigate healthcare systems on behalf of persons with disabilities.
• CPR and First Aid certification preferred; additional training in disability services, medical administration, or crisis intervention a plus.
• Commitment to providing compassionate care and advocating for the health and well-being of persons with developmental disabilities.
• Ability to respond calmly and effectively to medical emergencies or challenging situations, demonstrating resilience and flexibility in a healthcare setting.
• Maintain confidentiality, uphold ethical standards, and communicate effectively with healthcare providers and stakeholders.
• AMAP, SCIP, CPR, and First Aid Certifications preferred.
• Demonstrated strong commitment to safety.

Responsibilities

• Schedule and coordinate medical appointments, including primary care visits, specialist consultations, therapy sessions, and diagnostic tests, ensuring adherence to persons needs and preferences.
• Provide or arrange transportation for persons to and from medical appointments, ensuring safety and comfort during transit; accompany persons as needed to facilitate communication and understanding between the individual and their provider.
• Advocate for the healthcare rights and needs of persons with developmental disabilities, ensuring access to appropriate medical care, accommodations, and support services.
• Maintain accurate records timely of medical appointments including diagnoses, medications, and treatment plans, persons health information, and communication with healthcare providers; report findings participate in clinical meetings, and recommendations to interdisciplinary teams and caregivers.
• Provide information and education to persons and caregivers on healthcare procedures, medications, and preventive care measures to promote health literacy and self-management skills. Review of MARS, prescription and script orders reviews inline with protocols and --complete med errors when needed. Attend MAP trainings.
• Respond to medical emergencies or crisis during appointments, implementing protocols for immediate assistance and coordinating follow-up care as necessary. Ensure follow-up occurs with the team post appointment and any recommendations.
• Collaborate with healthcare professionals, caregivers, and community resources to facilitate continuity of care, address health concerns, and advocate for persons' well-being.
• Participate in the Corrective action plans, survey audit follow-up, and collaboration with other staff, nurses, care coordinators, and managers when needed.

Skills

Organization

Communication

Interpersonal skills

Problem solving

Healthcare coordination

Education

High school diploma or equivalent

Job description

The New York Foundling is seeking a Medical Access Program (MAP) Coordinator to coordinate medical care for the individuals we support in New York. You will schedule primary care visits, arrange transportation, advocate for healthcare rights, and maintain accurate health records in collaboration with clinical teams.

You will work with families and caregivers to improve health literacy, coordinate appointments, and respond to medical emergencies, ensuring continuity of care and timely follow-up.