Appointment and Business Assistant

Family Health Center; Neillsville (WI); On-site; USD 19,000 - 28,000; Full time

Job summary

Family Health Center is seeking an Appointment and Business Assistant in Neillsville, WI. The role involves greeting patients, scheduling and registering, handling payments, and coordinating records with HIPAA compliance. You will support front desk operations and ensure smooth communications across departments.

The successful candidate will have a high school diploma (or equivalent) and strong written and verbal communication skills, with preferred experience in healthcare or customer service.

Qualifications

• Excellent written and verbal communication skills.
• Keyboard, computer, and telephone proficiency.
• Preferred six months' previous experience in a medical or dental care facility or customer service.

Responsibilities

• Schedule, register, check in/out, and coordinate appointments and tests.
• Screen and route incoming calls across departments.
• Collect and update patients' insurance and demographic information.
• Maintain provider schedules and accurate records.
• Assist with billing, payments, and release of information per HIPAA.

Skills

Communication skills

Keyboard proficiency

Customer service

Education

High School diploma or equivalent

Associate's degree in health information management/administrative assistant/medical secretary

Tools

None

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Appointment and Business Assistant

Full Time Hourly Staff Neillsville, WI, US

2 days ago Requisition ID: 1586

JOB SUMMARY

The Appointment & Business Assistant serves as the initial point of contact for patients and customers, both in-person and by telephone, ensuring service delivery aligns with customer service standards. This individual assesses patient and customer needs to coordinate appropriate scheduling, billing, and the timely obtaining or release of records in accordance with organizational policies. The Appointment & Business Assistant supports efficient operations by facilitating seamless communication and service processes that enhance patient and customer satisfaction.

ESSENTIAL JOB FUNCTIONS

• Operates computer and phone systems to schedule, register, check in/out, update and coordinate appointments - including ancillary tests and procedures - ensuring accuracy and efficiency.


• Screens and routes incoming calls to support seamless communication across departments.


• Sends and receives letters, forms, and questionnaires to gather and process patient information, maintaining organized and accurate records.


• Collects and updates patients' insurance and demographic information to support accurate documentation and billing.


• Maintains and updates provider schedules to optimize appointment availability and resource allocation.


• Accepts patient payments, applies them to the correct accounts, reconciles deposits, and monitors payment plans for timely compliance.


• Coordinates the release of patient information by verifying consents and ensuring compliance with HIPAA and applicable laws.


• Processes Release of Information (ROI) requests in accordance with organizational policies, ensuring proper documentation, authorization, and tracking.


• Reviews and indexes scanned documents for accurate upload into electronic health and dental records using designated software and classification systems.


• Processes referrals by confirming required documentation and forwarding necessary clinical information, such as diagnostic x-rays, to support continuity of care.


• Processes legal documents (e.g., guardianship orders, Power of Attorney, adoption orders) and ensures accurate notation and upload into electronic health and dental records.


• Prepares and distributes correspondence to internal and external parties to support timely and accurate communication.


• Performs receptionist duties, including greeting patients, checking them in, answering inquiries, and supporting front desk operations.


• Maintains strict adherence to scheduled work hours with regular and reliable attendance.


• Performs other duties as assigned.

EDUCATION AND EXPERIENCE

• High School diploma or equivalent.


• Excellent written and verbal communication skills. Keyboard, computer, and telephone proficiency.


• Preferred six months' previous experience in a medical or dental care facility to include direct patient contact or previous customer service experience.


• Preferred Associate's degree in health information management, administrative assistant/medical secretary or related field.