Healthcare App Support Supervisor (Remote)

University of Iowa; Iowa City (IA); Remote; USD 85,000 - 110,000; Full time

Benefits offered by this job

24 days paid vacation

Paid sick leave

Remote within Iowa

Job summary

The University of Iowa seeks an experienced IT specialist to oversee daily support and ticket management for enterprise communication services such as Vocera, Spok Mobile, ACD, and IVR in a healthcare setting. You will coordinate provisioning, changes, training, and knowledgebase development to ensure reliable service delivery.

Applicants should have a bachelor’s degree in computer science or related field and 5–7 years of experience in application/tech support, with strong communication skills

Qualifications

• Bachelor's degree in computer science or related field, or equivalent combination of education and experience.
• 5–7 years in application and/or technology support.
• Experience communicating technical information to non-technical customers.
• Experience supervising staff in a customer service role.

Responsibilities

• Oversee daily support activities and ticket management for enterprise communication services.
• Provide operational support for provisioning, documentation, training, and integration with clinical/business operations.
• Coordinate changes, system upgrades, and service outages with departments.
• Develop and maintain system and call flow documentation and knowledgebase content.
• Monitor service tickets and provisioning accuracy to meet service levels.
• Assist in disaster recovery planning and on-call support rotations.

Skills

Application support

Analytical problem solving

Communication skills

Staff supervision

On-call support

Education

Bachelor's degree in computer science

Tools

Vocera

Spok Mobile

ACD

IVR

Voicemail

Call recording

Workforce optimization

Job description

The University of Iowa seeks an experienced IT specialist to oversee daily support and ticket management for enterprise communication services such as Vocera, Spok Mobile, ACD, and IVR in a healthcare setting. You will coordinate provisioning, changes, training, and knowledgebase development to ensure reliable service delivery.

Applicants should have a bachelor’s degree in computer science or related field and 5–7 years of experience in application/tech support, with strong communication skills