Healthcare API & RCM Success Engineer

Stedi; New York (NY); Hybrid; USD 120,000 - 200,000; Full time

Job summary

Stedi is building the first new healthcare clearinghouse in decades. The Customer Success Engineering team will directly assist customers to maximize their use of Stedi’s API-enabled clearinghouse, focusing on revenue cycle management and EDI-related workflows.

You will work with customers to optimize eligibility checks, claims processing, and remittance reconciliation, while relaying insights back to product and engineering to close gaps and improve the product.

Qualifications

• Subject matter expertise in revenue cycle management.
• Experience with APIs, data formats, and payer responses.
• Proven ability to understand product gaps and relay them to teams.
• Strong multi-threading and proactive communication with customers.

Responsibilities

• Support new customers from proof-of-concept through production to enable quick production claims and eligibility processing.
• Collaborate with customers via dedicated Slack channels.
• Triage requests on product usage, payer responses, remittances, and eligibility checks.
• Identify product gaps and relay issues to product/engineering teams.
• Contribute to external docs and internal runbooks to build self-service adoption.
• Use data to improve customer health tracking and retention.

Skills

Revenue cycle management

APIs / integration

Product mindset

Multitasking / prioritization

Customer empathy

Self-motivated

Customer-facing experience

Fast-paced work style

Tools

JSON

X12

Job description

Stedi is building the first new healthcare clearinghouse in decades. The Customer Success Engineering team will directly assist customers to maximize their use of Stedi’s API-enabled clearinghouse, focusing on revenue cycle management and EDI-related workflows.

You will work with customers to optimize eligibility checks, claims processing, and remittance reconciliation, while relaying insights back to product and engineering to close gaps and improve the product.