Healthcare Analytics Account Manager: Member Success (Hybrid)

Children’s Hospital Association; Lenexa (KS); Hybrid; USD 82,000 - 160,000; Full time

Benefits offered by this job

Competitive total compensation package

Medical, dental and vision insurance

Hybrid working model

Health Savings Account with companycon

Job summary

Children’s Hospital Association is seeking an Account Manager for Health Care Analytics Member Success in Lenexa, KS. This hybrid role focuses on delivering operational excellence across pediatric analytics programs while coordinating with subject matter experts to tailor solutions for member hospitals.

You will manage onboarding, timelines, and relationships, ensuring high-quality service and actionable results in financial performance, operational efficiency, workforce and clinical outcomes

Qualifications

• Bachelor’s degree in business, health care, technology, or related field.
• Minimum 5 years of experience supporting hospital budgeting, operations, decision support, or clinical field.
• Strong verbal and written communication skills with the ability to document and communicate technical requirements to technical experts.
• Strong project management skills leading both individuals and teams with the demonstrated ability to manage multiple projects at a time.
• Knowledge of relational database technology.

Responsibilities

• Lead hospital onboarding and provide high-quality service to ensure seamless integration and consistent excellence across pediatric analytics programs.
• Manage meetings, project timelines, and workloads, ensuring strategic prioritization, effective time management, and the timely delivery of project deliverables that meet quality standards.
• Build and nurture strong relationships with hospital members, fostering deeper engagement and driving the success of comparative data programs.
• Collect and analyze customer insights through engagement data, monitoring and evaluating the effectiveness of data programs and making recommendations for continuous improvement to enhance participant retention and reinforce existing memberships.
• Optimize the value of program participation by actively listening to hospital needs and effectively communicating them internally to drive continuous program improvements.
• Provide pediatric analytics product general content knowledge about data products to all hospital participants as requested.
• Collaborate with subject matter experts as needed to ensure hospital-specific needs are met and solutions are tailored for maximum impact.

Job description

Children’s Hospital Association is seeking an Account Manager for Health Care Analytics Member Success in Lenexa, KS. This hybrid role focuses on delivering operational excellence across pediatric analytics programs while coordinating with subject matter experts to tailor solutions for member hospitals.

You will manage onboarding, timelines, and relationships, ensuring high-quality service and actionable results in financial performance, operational efficiency, workforce and clinical outcomes