Healthcare Admissions & Referral Navigator

Covenant Living Communities and Services; Turlock (CA); On-site; USD 70,000 - 76,000; Full time

Job summary

Covenant Living Communities and Services hires a Healthcare Navigator to drive referrals for skilled nursing admissions across campuses. You will develop external relationships, lead outreach, and execute census development plans to support growth. Proficiency in CRM, Medicare concepts, and strong sales closes are essential.

Travel up to 90% is required, with a focus on timely reporting and collaboration with the healthcare admissions coordinator to optimize payer mix and census targets.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• Five years related experience.
• Proven and effective sales experiences, from lead generation, education to clients, B2B sales strategies, follow up with leads and strong closing skills.
• Knowledge of Medicare (Part A & B) and managed care.
• Valid driver’s license with reliable transportation.
• Ability to travel up to 90% of time.
• Ability to read/write English clearly and professionally.
• Advanced computer skills; MS Office, CRM and EMR systems.

Responsibilities

• Develop and maintain relationships with referral sources to exceed sales goals.
• Lead outreach visits to referral sources and influencers in medical and community sectors.
• Develop sales strategies to increase utilization, satisfaction and awareness.
• Lead group and one-to-one presentations of CRC products and services.
• Review competitors and market trends to adjust strategy.
• Execute census development plans with campus stakeholders and National Director of Healthcare Sales.
• Use CRM daily to track activities, leads, and outcomes.
• Submit monthly outcome reports to management and National Director of Healthcare Sales.
• Ensure payer mix alignment for admissions and census targets.
• Assist admissions with resident evaluations and decision-making as needed.
• Conduct bedside visits to assess suitability for skilled care or memory support.

Skills

Sales experience

B2B sales

Closing skills

Verbal/written English

Education

Bachelor's degree or equivalent

Tools

CRM software

Microsoft Office

EMR systems

Job description

Covenant Living Communities and Services hires a Healthcare Navigator to drive referrals for skilled nursing admissions across campuses. You will develop external relationships, lead outreach, and execute census development plans to support growth. Proficiency in CRM, Medicare concepts, and strong sales closes are essential.

Travel up to 90% is required, with a focus on timely reporting and collaboration with the healthcare admissions coordinator to optimize payer mix and census targets.