Healthcare Admissions Concierge

South Creek Post Acute; Centralia (WA); On-site; USD 32,000 - 39,000; Full time

Job summary

PACS is seeking an Admissions Assistant to support the Admissions Coordinator and work with interdisciplinary teams to ensure a smooth and empathetic admissions process for new residents and families.

You will handle first-contact duties, schedule admissions, verify insurance, and assist with documentation while maintaining compliant records and providing tours and information to prospective residents. A strong focus on confidentiality and organization is essential.

Qualifications

• Experience in admissions, healthcare, or long-term care strongly preferred.
• Knowledge of Medicare, Medicaid, and insurance verification processes.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office and electronic health record (EHR) systems.
• Ability to handle sensitive information with confidentiality and professionalism.

Responsibilities

• Serve as the first point of contact for prospective residents, families, hospitals, and referral sources.
• Coordinate and schedule resident admissions, including pre-admission assessments and documentation.
• Maintain accurate and up-to-date records in accordance with federal, state, and facility regulations.
• Assist with insurance verifications, authorizations, and financial eligibility processes.
• Provide facility tours and information to prospective residents and their families.
• Collaborate with nursing, social services, and administrative staff to ensure a seamless admission experience.
• Prepare and distribute admission packets and required documentation.
• Follow up with hospitals, physicians, and case managers to ensure timely transfer of information.
• Support marketing and outreach efforts as needed.

Skills

Communication skills

Interpersonal skills

Customer service

Organization

Attention to detail

Confidentiality

EHR familiarity

Education

Experience in admissions/healthcare/long-term care

Tools

Microsoft Office

Electronic Health Record (EHR) systems

Job description

PACS is seeking an Admissions Assistant to support the Admissions Coordinator and work with interdisciplinary teams to ensure a smooth and empathetic admissions process for new residents and families.

You will handle first-contact duties, schedule admissions, verify insurance, and assist with documentation while maintaining compliant records and providing tours and information to prospective residents. A strong focus on confidentiality and organization is essential.