Admissions Assistant

South Creek Post Acute; Centralia (WA); On-site; USD 32,000 - 39,000; Full time

Job summary

PACS is seeking an Admissions Assistant to support the Admissions Coordinator and work with interdisciplinary teams to ensure a smooth and empathetic admissions process for new residents and families.

You will handle first-contact duties, schedule admissions, verify insurance, and assist with documentation while maintaining compliant records and providing tours and information to prospective residents. A strong focus on confidentiality and organization is essential.

Qualifications

• Experience in admissions, healthcare, or long-term care strongly preferred.
• Knowledge of Medicare, Medicaid, and insurance verification processes.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office and electronic health record (EHR) systems.
• Ability to handle sensitive information with confidentiality and professionalism.

Responsibilities

• Serve as the first point of contact for prospective residents, families, hospitals, and referral sources.
• Coordinate and schedule resident admissions, including pre-admission assessments and documentation.
• Maintain accurate and up-to-date records in accordance with federal, state, and facility regulations.
• Assist with insurance verifications, authorizations, and financial eligibility processes.
• Provide facility tours and information to prospective residents and their families.
• Collaborate with nursing, social services, and administrative staff to ensure a seamless admission experience.
• Prepare and distribute admission packets and required documentation.
• Follow up with hospitals, physicians, and case managers to ensure timely transfer of information.
• Support marketing and outreach efforts as needed.

Skills

Communication skills

Interpersonal skills

Customer service

Organization

Attention to detail

Confidentiality

EHR familiarity

Education

Experience in admissions/healthcare/long-term care

Tools

Microsoft Office

Electronic Health Record (EHR) systems

Job description

General Purpose

The Admissions Assistant plays a vital role in ensuring a smooth and welcoming transition for new residents and their families. This position supports the Admissions Coordinator and collaborates with interdisciplinary teams to facilitate efficient and empathetic admissions processes.

Essential Duties

• Serve as the first point of contact for prospective residents, families, hospitals, and referral sources.


• Coordinate and schedule resident admissions, including pre-admission assessments and documentation.


• Maintain accurate and up-to-date records in accordance with federal, state, and facility regulations.


• Assist with insurance verifications, authorizations, and financial eligibility processes.


• Provide facility tours and information to prospective residents and their families.


• Collaborate with nursing, social services, and administrative staff to ensure a seamless admission experience.


• Prepare and distribute admission packets and required documentation.


• Follow up with hospitals, physicians, and case managers to ensure timely and complete transfer of information.


• Support marketing and outreach efforts as needed.

Supervisory Requirements

• No supervisory requirements.

Qualification

• Education and/or Experience Prior experience in admissions, healthcare, or long-term care setting strongly preferred.


• Knowledge of Medicare, Medicaid, and insurance verification processes.


• Excellent communication, interpersonal, and customer service skills.


• Strong organizational skills and attention to detail.


• Proficiency in Microsoft Office and electronic health record (EHR) systems.


• Ability to handle sensitive information with confidentiality and professionalism.

Physical Demands

• Frequent sitting, standing, and walking


• Occasional lifting up to 25 lbs


• Regular use of computer and phone


• Ability to focus in a busy environment


• Clear communication and attention to detail required

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low to moderate.

Wage range: $23.00 - $28.00

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.

PACS is revolutionizing the delivery and leadership of post-acute healthcare and support services across the country. Originally founded in 2013, the organization now consists of hundreds of independent operating subsidiaries, as well as ancillary and support services. We bring a proven model of mission-driven care that balances access to a national network of support and resources with local decision making. In addition, PACS helps connect exceptional people with premier healthcare careers across the country. We focus on finding innovative and effective team members based on their qualifications, experience, geographic preferences, and personality fit with the existing facility staff and culture.

We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, and any other protected characteristic. Employment decisions are based on qualifications, merit, and business needs.