Healthcare Admissions & Census Growth Coordinator

Odelia Healthcare; Albuquerque (NM); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

401(k)

Dental Insurance

Health Insurance

Life Insurance

Vision Insurance

Paid-Time Off

Job summary

Odelia Healthcare in Albuquerque, NM seeks an Admission Coordinator to lead census growth and ensure high customer satisfaction for residents in a skilled nursing facility.

You will manage referrals, admissions contracts, and financial prerequisites while maintaining compliance with state and federal guidelines, collaborating with facility teams to deliver excellent patient-centered service.

Qualifications

• Previous healthcare experience preferred.
• Proficient in electronic communication, capable of virtual meetings, email and other digital communication.
• Familiarity with long-term care and/or health care services useful.
• Experience in healthcare services, products, field management preferred.
• Professional presentation image through appearance, behavior and speech.
• Capable of effectively managing multiple tasks, communicating professionally and efficiently.

Responsibilities

• Maintain standards as outlined in company, State and Federal guidelines related to the management of referral and admission information.
• Manage multiple aspects of reporting data through electronic communications, data entry and collection.
• Manage online referral resources communication and distribution of information efficiently.
• Retention of current census and customer service aspects of the skilled nursing facility.
• Lead and manage customer service campaigns internally with facility team members.
• Attend scheduled meetings, calls and other requisites of the facility.
• Maintain knowledge of area hospitals, providers and relationships of value for internal marketing purposes.
• Effectively manage multiple tasks, including but not limited to referral management outside of routine business hours.
• Screen and approve financial admission criteria for new referrals.
• Manage compliance standards related to the admission and treatment of residents to the skilled nursing facility.
• Manage and complete admission contracts, agreements, consents for current and potential residents.
• Assess and communicate effectively as it relates to the financial and clinical details for current and potential new business.
• Customer satisfaction survey completion, online reviews and follow-up.
• Effectively support the potential for resident transition from short stay to long term.
• Internal marketing and sales program development for facility and facility service area.
• Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Skills

Healthcare experience

Electronic communication

Long-term care knowledge

Professional presentation

Multitasking

Job description

Odelia Healthcare in Albuquerque, NM seeks an Admission Coordinator to lead census growth and ensure high customer satisfaction for residents in a skilled nursing facility.

You will manage referrals, admissions contracts, and financial prerequisites while maintaining compliance with state and federal guidelines, collaborating with facility teams to deliver excellent patient-centered service.