Admissions Coordinator

Odelia Healthcare; Albuquerque (NM); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

401(k)

Dental Insurance

Health Insurance

Life Insurance

Vision Insurance

Paid-Time Off

Job summary

Odelia Healthcare in Albuquerque, NM seeks an Admission Coordinator to lead census growth and ensure high customer satisfaction for residents in a skilled nursing facility.

You will manage referrals, admissions contracts, and financial prerequisites while maintaining compliance with state and federal guidelines, collaborating with facility teams to deliver excellent patient-centered service.

Qualifications

• Previous healthcare experience preferred.
• Proficient in electronic communication, capable of virtual meetings, email and other digital communication.
• Familiarity with long-term care and/or health care services useful.
• Experience in healthcare services, products, field management preferred.
• Professional presentation image through appearance, behavior and speech.
• Capable of effectively managing multiple tasks, communicating professionally and efficiently.

Responsibilities

• Maintain standards as outlined in company, State and Federal guidelines related to the management of referral and admission information.
• Manage multiple aspects of reporting data through electronic communications, data entry and collection.
• Manage online referral resources communication and distribution of information efficiently.
• Retention of current census and customer service aspects of the skilled nursing facility.
• Lead and manage customer service campaigns internally with facility team members.
• Attend scheduled meetings, calls and other requisites of the facility.
• Maintain knowledge of area hospitals, providers and relationships of value for internal marketing purposes.
• Effectively manage multiple tasks, including but not limited to referral management outside of routine business hours.
• Screen and approve financial admission criteria for new referrals.
• Manage compliance standards related to the admission and treatment of residents to the skilled nursing facility.
• Manage and complete admission contracts, agreements, consents for current and potential residents.
• Assess and communicate effectively as it relates to the financial and clinical details for current and potential new business.
• Customer satisfaction survey completion, online reviews and follow-up.
• Effectively support the potential for resident transition from short stay to long term.
• Internal marketing and sales program development for facility and facility service area.
• Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Skills

Healthcare experience

Electronic communication

Long-term care knowledge

Professional presentation

Multitasking

Job description

Benefits Available for Full-Time Employees

Job Type: Full-Time

Benefits

• 401(k)
• Dental Insurance
• Health Insurance
• Life Insurance
• Vision Insurance
• Paid-Time Off

5 Star Facility New Mexico Nursing Excellence Award Winning Director of Nursing!

Your Job

We believe that nursing is a work of the heart. To provide the best resident care, we promote a culture that is both employee and patient based. We build on trust, compassion and strong communication. We reward our employees with competitive wages, raises and bonuses. You can also walk in at 1509 University Blvd NE, Albuquerque, NM 87102, USA or call us at [phone] for on-the-spot interviews!

The Admission Coordinator will be responsible for leading the facility in overall census growth, maintaining the highest level of customer satisfaction for current residents and leading the facility team in a positive customer service atmosphere.

QUALIFICATIONS

• Previous healthcare experience preferred.
• Proficient in the use of electronic communication, capable of communicating through virtual meetings, email and other digital communication.
• Familiarity with long-term care and/or health care services useful.
• Experience in healthcare services, products, field management preferred.
• Professional presentation image through appearance, behavior and speech.
• Capable of effectively managing multiple tasks, communicating professionally and efficiently.

RESPONSIBILITIES

• Maintain standards as outlined in company, State and Federal guidelines related to the management of referral and admission information.
• Manage multiple aspects of reporting data through electronic communications, data entry and collection.
• Manage online referral resources communication and distribution of information efficiently.
• Retention of current census and customer service aspects of the skilled nursing facility.
• Lead and manage customer service campaigns internally with facility team members.
• Attend scheduled meetings, calls and other requisites of the facility.
• Maintain knowledge of area hospitals, providers and relationships of value for internal marketing purposes.
• Effectively manage multiple tasks, including but not limited to referral management outside of routine business hours.
• Screen and approve financial admission criteria for new referrals.
• Manage compliance standards related to the admission and treatment of residents to the skilled nursing facility.
• Manage and complete admission contracts, agreements, consents for current and potential residents.
• Assess and communicate effectively as it relates to the financial and clinical details for current and potential new business.
• Customer satisfaction survey completion, online reviews and follow-up.
• Effectively support the potential for resident transition from short stay to long term.
• Internal marketing and sales program development for facility and facility service area.
• Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Odelia Healthcare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.