Remote Admissions Leader - SUD Intake & Call Center

Provident HealthCare Management; United States; Remote; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Medical, Dental & Vision coverage

401(K) retirement plan

Tuition reimbursement

Vacation time

Paid time off (PTO)

Job summary

Provident HealthCare Management is hiring an Admissions Intake Manager to lead their remote admissions and outreach call center team. This role involves managing a team of 5+ and ensuring quality in all call operations.

The ideal candidate should have 2+ years of experience in admissions intake management, excellent leadership skills, and a data-driven mindset. The position offers competitive benefits including medical coverage and a retirement plan.

Qualifications

• 2+ years of Admissions Intake Management experience within a residential substance use treatment facility.
• Experience managing a minimum of 5 direct reports in a call center environment.
• Proven track record of leading remote teams effectively.

Responsibilities

• Manage, coach, and develop a remote team of 5+ call center staff.
• Establish and enforce call center SOPs and policies.
• Monitor real-time and historical performance data.

Skills

Admissions Intake Management experience

Strong command of call center systems

Team leadership

Data-driven mindset

Tools

CRM systems

Remote communication tools

Job description

Provident HealthCare Management is hiring an Admissions Intake Manager to lead their remote admissions and outreach call center team. This role involves managing a team of 5+ and ensuring quality in all call operations.

The ideal candidate should have 2+ years of experience in admissions intake management, excellent leadership skills, and a data-driven mindset. The position offers competitive benefits including medical coverage and a retirement plan.