Healthcare Administrative Specialist

Los Ninos Home Health Medical Services Phoenix AZ; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Los Ninos Home Health Medical Services Phoenix AZ is seeking an Administrative Assistant to provide essential administrative and customer service support in a healthcare environment. You will manage phone calls, maintain patient records, process referrals and prescriptions, and assist with HIPAA compliance and daily operations.

The role requires strong organizational skills, attention to detail, and proficiency with Microsoft Office; prior healthcare office experience is preferred.

Qualifications

• High school diploma or equivalent required.
• Prior administrative, customer service or healthcare office experience preferred.
• Excellent telephone etiquette and communication skills.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Accurate data entry and attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong organizational and time-management skills.

Responsibilities

• Answer incoming phone calls professionally and courteously.
• Route and transfer calls to appropriate departments or personnel.
• Enter and maintain patient records and prescription-related data.
• Follow up on prescription-related requests with patients, providers, pharmacies, and insurers.
• Maintain accurate electronic patient records.
• Assist with prior authorization submissions.
• Provide excellent customer service and respond to routine inquiries.
• Verify information for completeness and accuracy.
• Support general administrative duties including filing, scanning, faxing, emailing, and document management.
• Ensure HIPAA compliance in handling patient information.
• Assist with special projects and other administrative tasks as assigned.

Skills

Customer service

Communication

Data entry

Multitasking

Organization

HIPAA compliance

Telephone etiquette

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Los Ninos Home Health Medical Services Phoenix AZ is seeking an Administrative Assistant to provide essential administrative and customer service support in a healthcare environment. You will manage phone calls, maintain patient records, process referrals and prescriptions, and assist with HIPAA compliance and daily operations.

The role requires strong organizational skills, attention to detail, and proficiency with Microsoft Office; prior healthcare office experience is preferred.