Healthcare Administrative Assistant: Scheduling & Support

Specialty_Care_UHMSO; Warrensville Heights (OH); On-site; USD 32,000 - 40,000; Full time

Job summary

University Hospitals in Warrensville Heights, OH seeks an experienced healthcare administrative assistant to support clinical and nonclinical operations. This role focuses on delivering courteous customer service, scheduling, and documentation tasks to ensure smooth patient flow.

You will handle patient communications, verify insurance/eligibility where needed, prepare meetings and correspondence, and maintain PHI according to UH policies.

Qualifications

• High school diploma or GED is required.
• 1+ years secretarial experience in health care preferred.
• Medical terminology knowledge is preferred.
• Strong problem-solving ability is required.

Responsibilities

• Assesses customer needs and ensures service quality.
• Answer and make telephone calls to provide customer service.
• Coordinate providers' administrative activities including schedules and badges.
• Schedule office visits, procedures and tests per guidelines.
• Maintain PHI and comply with UH policies and training.

Skills

Verbal communication

Written communication

Organizational skills

Problem solving

Customer service experience

Time management

Windows proficiency

Microsoft Office

Google Docs & Teams

Education

High School Diploma or GED

Tools

Excel

PowerPoint

Microsoft Word

Outlook

Google Docs

Teams

Windows

Job description

University Hospitals in Warrensville Heights, OH seeks an experienced healthcare administrative assistant to support clinical and nonclinical operations. This role focuses on delivering courteous customer service, scheduling, and documentation tasks to ensure smooth patient flow.

You will handle patient communications, verify insurance/eligibility where needed, prepare meetings and correspondence, and maintain PHI according to UH policies.