Healthcare Admin Associate – Diabetic Education Support

CP01 Carilion Medical Center; Roanoke (VA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical benefits

Pension plan

Paid time off

Onsite fitness facilities

Health and wellness app access

Childcare discounts

Continued education and training

Job summary

Carilion Clinic, based in Roanoke, VA, is seeking a Healthcare Administrative Associate to support front office operations, including patient registration, scheduling, and billing tasks. The role involves coordinating referrals, handling payments, and maintaining EMR data with accuracy.

The position emphasizes strong customer service, computer proficiency, and the ability to multitask in a fast-paced healthcare environment, with day-shift opportunities in a flex/variable schedule.

Qualifications

• Education: High school diploma or GED required.
• Experience: None.
• Licensure/Certification: Not required.
• Life Support: Not required.
• Strong customer service orientation and communication skills.
• Knowledge of medical terminology, office procedures, and electronic medical records.
• Proficiency in computer data entry and Microsoft Office applications.
• Ability to multitask and maintain attention to detail in a fast-paced environment.

Responsibilities

• Register patients and schedule appointments, check-in and check-out processes.
• Manage multi-line phone systems, screen calls and route messages.
• Maintain accurate patient demographic, insurance and eligibility information.
• Collect co-payments and balances daily transactions.
• Coordinate referrals and obtain insurance authorizations.
• Maintain and organize medical records in compliance with standards.
• Enter charges, support coding and resolve billing issues.
• Use EMR systems for scheduling, reporting, and documentation.
• Provide directions to patients and visitors.
• Maintain reports, databases and spreadsheets and perform basic data analysis.
• Support administrative tasks including correspondence and meeting materials.
• Assist with event coordination and departmental projects.

Skills

Customer service

Communication

Data entry

Microsoft Office

Medical terminology

Electronic medical records

Multitasking

Attention to detail

Education

High school diploma or GED

Tools

EMR systems

Job description

Carilion Clinic, based in Roanoke, VA, is seeking a Healthcare Administrative Associate to support front office operations, including patient registration, scheduling, and billing tasks. The role involves coordinating referrals, handling payments, and maintaining EMR data with accuracy.

The position emphasizes strong customer service, computer proficiency, and the ability to multitask in a fast-paced healthcare environment, with day-shift opportunities in a flex/variable schedule.