Healthcare Administrative Associate

CP01 Carilion Medical Center; Cave Spring (VA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health benefits

Pension plan

Paid time off

Onsite fitness

Wellness app access

Childcare discounts

Education and training

Job summary

Carilion Clinic is seeking a Healthcare Administrative Associate to support front office operations, including patient registration, scheduling, and clerical duties. The role involves managing calls, maintaining demographics and insurance data, processing payments, and coordinating referrals within a team-oriented environment.

The position requires a high school diploma or GED, with no prior experience required.

Qualifications

• Education: High school diploma or GED required.
• Experience: None.
• Licensure/Certification: Not required.
• Life Support: Not required.
• Other Minimum Qualifications: Strong customer service orientation and communication skills.

Responsibilities

• Perform patient registration, scheduling, check-in, and check-out.
• Manage multi-line phone system and route messages.
• Maintain patient demographics, insurance, and eligibility.
• Process co-payments, deductibles, and daily transactions.
• Coordinate referrals and obtain insurance authorizations.
• Maintain and organize medical records per regulatory standards.
• Enter charges, provide coding support, and resolve billing issues.
• Use EMR systems for scheduling, reporting, and documentation.
• Assist with event coordination and departmental projects.
• Provide basic clinical support under supervision.

Skills

Customer service

Communication skills

Medical terminology

Office procedures

Electronic medical records

Data entry

Microsoft Office

Multitasking

Attention to detail

Education

High school diploma or GED

Job description

Healthcare Administrative Associate (Open)

Employment Status: Full time Shift: Day (United States of America) Facility: 5372 Fallowater Ln - Roanoke Requisition Number: R162641

What You’ll Help Transform Healthcare

The Healthcare Administrative Associate supports front office operations by performing administrative, scheduling, registration, and customer service functions to ensure efficient and effective patient care delivery. Depending upon the size and practice work flows, the Healthcare Administrative Associate may only perform one of the higher levels functions as opposed to multiple functions. The Healthcare Administrative Associate Performs front office functions including patient registration, scheduling, check-in, and check-out processes. Manages multi-line phone systems, screens calls, and routes messages appropriately. Maintains accurate patient demographic, insurance, and eligibility information. Collects co-payments, deductibles, and other payments and balances daily transactions. Coordinates referrals and obtains insurance authorizations as required. Maintains and organizes medical records in compliance with regulatory standards. Performs charge entry, coding support, and resolves billing-related issues. Uses electronic medical record systems for scheduling, reporting, and documentation. Provides directions and assistance to patients and visitors. Maintains reports, databases, and spreadsheets and performs basic data analysis. Supports administrative functions including correspondence, reports, and meeting materials. Assists with event coordination, scheduling logistics, and departmental projects. Performs basic clinical support tasks under supervision as assigned. Serves as a resource for team members and assists with training as needed. Maintains a safe, organized, and efficient work environment.

What We Require

Education: High school diploma or GED required.

Experience: None.

Licensure/Certification: Not required.

Life Support: Not required.

Other Minimum Qualifications: Strong customer service orientation and communication skills. Knowledge of medical terminology, office procedures, and electronic medical records. Proficiency in computer data entry and Microsoft Office applications. Ability to multitask and maintain attention to detail in a fast-paced environment.

This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Compensation Range

$16.18 - $22.65

Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.

Benefits, Pay and Well‑being at Carilion Clinic

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Personify Health
• Discounts on childcare
• Continued education and training

In our workplace, we're devoted to the success of our employees. No matter where you are in your career, we will help you continue to learn, grow, and share your knowledge with others.

Carilion Clinic is an Equal Opportunity Employer

We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status.

Carilion is a Drug‑Free Workplace.

For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.

For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies

About Carilion Clinic

Carilion understands the importance of prioritizing your well‑being to help you develop and thrive. That's why we offer a well‑rounded benefits package, and many perks and well‑being resources to help you live a happy, healthy life - at work and when you're away. When you make your tomorrow with us, we'll enhance your potential to realize the best in yourself.

Carilion is a not‑for‑profit, mission‑driven health system built on progress and partnerships. A courageous team that is always learning, fully dedicated, and forever curious. Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, and multi‑specialty physician practices spanning southwestern Virginia.

Join us and begin your career in a place where every day is a new adventure of creating the future of health care.