Healthcare Administrative Associate - Diabetic Education

CP01 Carilion Medical Center; Roanoke (VA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical benefits

Pension plan

Paid time off

Onsite fitness facilities

Health and wellness app access

Childcare discounts

Continued education and training

Job summary

Carilion Clinic, based in Roanoke, VA, is seeking a Healthcare Administrative Associate to support front office operations, including patient registration, scheduling, and billing tasks. The role involves coordinating referrals, handling payments, and maintaining EMR data with accuracy.

The position emphasizes strong customer service, computer proficiency, and the ability to multitask in a fast-paced healthcare environment, with day-shift opportunities in a flex/variable schedule.

Qualifications

• Education: High school diploma or GED required.
• Experience: None.
• Licensure/Certification: Not required.
• Life Support: Not required.
• Strong customer service orientation and communication skills.
• Knowledge of medical terminology, office procedures, and electronic medical records.
• Proficiency in computer data entry and Microsoft Office applications.
• Ability to multitask and maintain attention to detail in a fast-paced environment.

Responsibilities

• Register patients and schedule appointments, check-in and check-out processes.
• Manage multi-line phone systems, screen calls and route messages.
• Maintain accurate patient demographic, insurance and eligibility information.
• Collect co-payments and balances daily transactions.
• Coordinate referrals and obtain insurance authorizations.
• Maintain and organize medical records in compliance with standards.
• Enter charges, support coding and resolve billing issues.
• Use EMR systems for scheduling, reporting, and documentation.
• Provide directions to patients and visitors.
• Maintain reports, databases and spreadsheets and perform basic data analysis.
• Support administrative tasks including correspondence and meeting materials.
• Assist with event coordination and departmental projects.

Skills

Customer service

Communication

Data entry

Microsoft Office

Medical terminology

Electronic medical records

Multitasking

Attention to detail

Education

High school diploma or GED

Tools

EMR systems

Job description

Employment Status: Variable / Flex Shift: Day (United States of America)
Facility: 1231 S Jefferson St - Roanoke
Requisition Number: R162533
Healthcare Administrative Associate - Diabetic Education (Open)

How You’ll Help Transform Healthcare:

• The Healthcare Administrative Associate supports front office operations by performing administrative, scheduling, registration, and customer service functions to ensure efficient and effective patient care delivery.
• Depending upon the size and practice work flows, the Healthcare Administrative Associate may only perform one of the higher levels functions as opposed to multiple functions.
• The Healthcare Administrative Associate Performs front office functions including patient registration, scheduling, check-in, and check-out processes.
• Manages multi-line phone systems, screens calls, and routes messages appropriately.
• Maintains accurate patient demographic, insurance, and eligibility information.
• Collects co-payments, deductibles, and other payments and balances daily transactions.
• Coordinates referrals and obtains insurance authorizations as required.
• Maintains and organizes medical records in compliance with regulatory standards.
• Performs charge entry, coding support, and resolves billing-related issues.
• Uses electronic medical record systems for scheduling, reporting, and documentation.
• Provides directions and assistance to patients and visitors.
• Maintains reports, databases, and spreadsheets and performs basic data analysis.
• Supports administrative functions including correspondence, reports, and meeting materials.
• Assists with event coordination, scheduling logistics, and departmental projects.
• Performs basic clinical support tasks under supervision as assigned.
• Serves as a resource for team members and assists with training as needed.
• Maintains a safe, organized, and efficient work environment.

This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

What We Require:

• Education: High school diploma or GED required.
• Experience: None.
• Licensure/Certification: Not required.
• Life Support: Not required.
• Other Minimum Qualifications: Strong customer service orientation and communication skills.
• Knowledge of medical terminology, office procedures, and electronic medical records.
• Proficiency in computer data entry and Microsoft Office applications.
• Ability to multitask and maintain attention to detail in a fast-paced environment.

Compensation Range: $16.18 - $22.65 Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status.

Carilion is a Drug-Free Workplace.

For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.

For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies

Benefits, Pay and Well-being at Carilion Clinic

Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That is why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life - at work and when you're away. When you make your tomorrow with us, we'll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Personify Health
• Discounts on childcare
• Continued education and training

In our workplace, we're devoted to the success of our employees. No matter where you are in your career, we will help you continue to learn, grow, and share your knowledge with others. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. Join an organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, fully dedicated, and forever curious. Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, and multi-specialty physician practices spanning southwestern Virginia. Join us and begin your career in a place where every day is a new adventure of creating the future of health care.