Healthcare Admin Associate: Front Office & Patient Care

CP01 Carilion Medical Center; Cave Spring (VA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health benefits

Pension plan

Paid time off

Onsite fitness

Wellness app access

Childcare discounts

Education and training

Job summary

Carilion Clinic is seeking a Healthcare Administrative Associate to support front office operations, including patient registration, scheduling, and clerical duties. The role involves managing calls, maintaining demographics and insurance data, processing payments, and coordinating referrals within a team-oriented environment.

The position requires a high school diploma or GED, with no prior experience required.

Qualifications

• Education: High school diploma or GED required.
• Experience: None.
• Licensure/Certification: Not required.
• Life Support: Not required.
• Other Minimum Qualifications: Strong customer service orientation and communication skills.

Responsibilities

• Perform patient registration, scheduling, check-in, and check-out.
• Manage multi-line phone system and route messages.
• Maintain patient demographics, insurance, and eligibility.
• Process co-payments, deductibles, and daily transactions.
• Coordinate referrals and obtain insurance authorizations.
• Maintain and organize medical records per regulatory standards.
• Enter charges, provide coding support, and resolve billing issues.
• Use EMR systems for scheduling, reporting, and documentation.
• Assist with event coordination and departmental projects.
• Provide basic clinical support under supervision.

Skills

Customer service

Communication skills

Medical terminology

Office procedures

Electronic medical records

Data entry

Microsoft Office

Multitasking

Attention to detail

Education

High school diploma or GED

Job description

Carilion Clinic is seeking a Healthcare Administrative Associate to support front office operations, including patient registration, scheduling, and clerical duties. The role involves managing calls, maintaining demographics and insurance data, processing payments, and coordinating referrals within a team-oriented environment.

The position requires a high school diploma or GED, with no prior experience required.