Administrative Assistant (Physician Practice)

Ultipro; Oak Brook (IL); On-site; USD 47,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Time Off

Life Insurance

Disability Insurance

401(k) Savings Plan

Employee Assistance Program

Job summary

Midwest Orthopaedics at Rush is seeking an Administrative Assistant to support a busy physician practice. The role involves front-office liaison work, patient service, scheduling, and administrative duties across multiple clinic locations including Chicago, Oak Brook, and Munster.

The ideal candidate will have an Associate’s degree, strong interpersonal and communication skills, and proficiency in Microsoft Office.

Qualifications

• Associate’s degree required; Bachelor's degree from a four-year accredited university/college preferred.
• Healthcare experience preferred.
• Strong interpersonal, customer service and communication skills within the team and to patients.
• Proficient in Microsoft Office with emphasis on Word, Excel, and Outlook.
• Ability to multitask in a fast-paced environment including problem solving, decision making, strategic thinking, planning, and communication.
• Leadership.
• Flexible and readily available.
• Good phone skills—clear, easy to understand, reliable with following up as needed, good conflict-resolution skills to handle possible patient situations.

Responsibilities

• Serve as a liaison between patients and the physician’s practice.
• Provide concierge-level service to patients, families, referring physicians and other parties.
• Answer all incoming calls, take messages, or transfer calls to appropriate individuals.
• Organizes and prioritizes work to ensure projects are completed timely and efficiently.
• Handle budgets and finances with accuracy and integrity.
• Follows HIPAA, ADA, OSHA, and FLSA requirements.
• Assist staff to ensure patients receive the highest quality care.
• Create, maintain, and enter information into the practice’s databases.
• Greet visitors or callers and direct them to the appropriate people.

Skills

Interpersonal skills

Customer service

Communication

Multitasking

Problem solving

Leadership

Phone skills

Education

Associate’s degree

Bachelor’s degree (preferred)

Tools

Microsoft Office

Job description

It’s the people that make the difference. Are you ready to make your impact?

Midwest Orthopaedics at Rush (MOR) is nationally recognized as a leader in comprehensive orthopedic services. The Orthopedic Program at Rush University Medical Center is ranked Top 10 in the nation by U.S. News and World Report. Founded in 2003, MOR is comprised of internationally-renowned Orthopedic and Spine surgeons who pioneer the latest advances in technology and surgical techniques to improve the lives and activity levels of patients around the world. MOR doctors are the official team physicians for the Chicago White Sox, Chicago Bulls, Chicago Fire Soccer Club and DePaul University Athletics.

Ready to join in? Orthopedic surgeon who specializes in advanced arthroscopy, shoulder replacement, patellofemoral dysfunction, and cartilage restoration is seeking a new Administrative Assistant. The ideal candidate will exhibit high standards, excellent communication skills, and have an ability to take initiative, and prioritize daily tasks. A strong ability to take charge and meet tight deadlines will ensure your success in this multi-faceted role. The position will be based at a combination of the following clinic locations: Chicago, IL , Oak Brook, IL and Munster, Indiana.

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

• The function of this role is to serve as a liaison between patients and the physician’s practice.
• Provides concierge level service to patients, families, referring physicians and to all other parties.
• Answer all incoming calls, take messages, or transfer calls to appropriate individuals.
• Organizes and prioritizes work to make sure projects are completed in a timely and efficient manner.
• Trusted to handle budgets and finances.
• Performs work with accuracy and efficiency.
• Facilitate incoming & outgoing mail/faxes, workers compensation reports, and clinic notes/letters.
• Follows and complies with all state and federal laws including HIPAA, ADA, OSHA, and FLSA
• Assist staff members, when necessary, in a positive and professional manner to ensure all patients receive the highest quality care.
• Use computers for various applications, such as database management or word processing.
• Create, maintain, and enter information into the practice’s databases.
• Greet visitors, or callers, and handle their inquiries or direct them to the appropriate people according to their needs.

CLINICAL/SURGICAL RESPONSIBILITIES

• Clinic scheduling and preparation.
• Assure that all assigned patient forms are complete. Chart prep, per clinic protocol.
• Assist with surgery and post-operative visit scheduling.
• Works with the clinical staff to complete PT orders, etc. in a timely fashion.
• Scheduling and handling of an independent medical examination email address.
• Create, maintain, and enter information into databases.
• Set up and manage paper, or electronic, filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
• Schedule and confirm appointments for clients, customers, or supervisors.
• Travel with the Physician to clinic locations, as required.
• Assist with the assigned physicians research responsibilities (no research experience or knowledge is required). Schedule research visits, help with budgeting, coordinate research meetings, etc.
• Complete forms in accordance with company procedures.

EDUCATION AND/OR EXPERIENCE

• Associate’s degree required. Bachelor's degree from a four-year accredited university/college, preferred.
• Healthcare experience preferred.
• Strong interpersonal, customer service and communication skills within the team and to patients
• Proficient in Microsoft Office, emphasis on word, excel, and outlook.
• Ability to multitask in a fast-paced environment including problem solving, decision making, strategic thinking, planning, and communication.
• Leadership
• Flexible and readily available
• Good phone skills--clear, easy to understand, reliable with following up as needed, good conflict-resolution skills to handle possible patient situations.

What’s in it for you? MOR offers their employees a comprehensive compensation and benefits package.

Pay Rate: $47,000 - $56,000 a year. Compensation at MOR is determined by many factors, which may include but are not limited to, job-related skills and level of experience, education, certifications, geographic location, market data and internal equity. Base pay is only a portion of the total rewards package.

• Medical, Dental and Vision Insurance.
• Paid Time Off and Paid Holidays.
• Company-paid life and long-term disability insurance.
• Voluntary life, AD&D, and short-term disability insurance.
• Critical Illness and Accident Insurance.
• 401(k) Savings Plan.
• 401(k) Employer Contribution.
• Pet Insurance.
• Employee Assistance Program (EAP).
• Tax-Advantaged Accounts (FSA, HSA, Dependent Care FSA).
• HSA Employer Contribution (when enrolled in a HDHP).
• Tuition Reimbursement.
• Excellent working relationship with prestigious group of physicians in Orthopedics in the US and #1 in Illinois and Indiana.

Our employees make the difference in our patients’ lives, and we value their contributions. Midwest Orthopaedics at Rush offers a comprehensive compensation and benefits package and an opportunity to grow and develop your career with an industry leader. Come see what we’re all about. Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.