Healthcare Account Manager: Growth & Client Success

Gifthealth Inc; Columbus (OH); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Healthcare benefits

Tech-focused pharmacy

Job summary

Gifthealth is seeking an Account Manager to partner with internal teams to meet client needs timely and with high quality. The role focuses on maintaining relationships, coordinating deliverables, and driving customer satisfaction while identifying growth opportunities across accounts.

The position supports a dynamic, healthcare-focused environment with a technology-forward approach to improving medication access and affordability.

Qualifications

• Bachelor’s degree in communications, business administration, or related field (Required).
• 4+ years of experience as an account manager or in a sales support role (Required).
• Knowledge of account management fundamentals; sales processes and pipelines; customer success concepts; and data reporting principles (Required).
• Attention to detail, analytical and problem-solving skills (Required).
• Strong written, verbal, and interpersonal communication skills (Required).
• Strong organizational and time-management skills (Required).
• Computer skills including Microsoft suite, CRMs, Google Suite (Required).
• Ability to interpret client needs and manage routine account activities (Required).
• Ability to influence without authority and empathize with the customer (Required).
• Ability to explain products and concepts clearly and concisely to clients (Required).

Responsibilities

• Oversees the full client lifecycle and ensures delivery of high-quality products or services.
• Coordinates across sales, operations, creative, and other departments to maintain alignment.
• Ensures projects stay on track by communicating progress, risks, and changes.
• Identifies upselling opportunities and supports renewals to strengthen relationships.
• Reviews client usage and KPIs; translates insights into strategic recommendations.
• Conducts sales calls, demos, and reconciliation meetings with reports and presentations.
• Shares client feedback to support product improvements and account strategy.

Skills

Account management fundamentals

Sales processes

Customer success concepts

Data reporting principles

Attention to detail

Written and verbal communication

Organization & time management

Ability to explain products

Interpersonal communication

Problem solving

Education

Bachelor’s degree in communications, business administration, or related field

Tools

CRM software

Microsoft Office

Google Workspace

Job description

Gifthealth is seeking an Account Manager to partner with internal teams to meet client needs timely and with high quality. The role focuses on maintaining relationships, coordinating deliverables, and driving customer satisfaction while identifying growth opportunities across accounts.

The position supports a dynamic, healthcare-focused environment with a technology-forward approach to improving medication access and affordability.