Healthcare Account Manager — Growth & Client Relations

MindCare Solutions Group; Orlando (FL); Presencial; USD 65 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Full health and wellness

Flexible spending account

401K with 2% match

Voluntary life/AD&D

Short/Long term disability

PTO

Resumo da oferta

MindCare Solutions in Orlando seeks an organized Healthcare Account Manager to manage relationships across multiple facilities, meet growth metrics, and oversee services for behavioral health entities. The role requires travel and involves educating staff on workflows and software while coordinating physician scheduling and coverage.

The candidate should have 3–5 years in account management within healthcare, strong communication, and data skills, plus proficiency in Microsoft 365 apps.

Qualificações

• Bachelor's degree in nursing preferred; also consider healthcare administration, business, or related field.
• 3–5 years of experience in account management, healthcare, or related field, preferably in behavioral health.
• Strong interpersonal and communication skills to build and maintain relationships.
• Excellent organizational and time management skills to manage multiple tasks.
• Proficiency in data analysis and reporting with experience using data visualization tools.
• Strong understanding of healthcare systems, processes, and regulations.
• Ability to work independently and as part of a team, adapting to changing priorities.
• Experience with training and onboarding users on software applications.
• Highly proficient in Excel, Word, PowerPoint, and other Microsoft 365 apps.
• Travel up to 50% may be required.

Responsabilidades

• Manage relationships with multiple customers, ensuring high levels of satisfaction and effective communication.
• Meet metrics around encounters and growth in current accounts.
• Implement and oversee services for behavioral health entities (FSEDs, EDs, inpatient facilities).
• Provide workflow and technology education to facility staff.
• Train physicians on internal and customer-specific external applications.
• Review, update and manage physician schedules in coordination with customer needs.
• Ensure appropriate coverage requirements are met.
• Serve as primary contact for physician inquiries and provide timely solutions.
• Approve, audit, and review physicians' timesheets.
• Perform data analysis on patient volume at facilities and divisions.
• Identify gaps in service and make improvement recommendations.
• Collaborate with internal teams to enhance service offerings and support goals.
• Stay up to date with industry trends and best practices.
• Ensure compliance with relevant regulations as needed.
• Full health and wellness benefits; 401K with match; life/AD&D and disability; PTO.

Conhecimentos

Account management

Healthcare experience

Communication skills

Data analysis

Excel proficiency

Time management

Multitasking

Training experience

Formação académica

Bachelor's degree in nursing

Bachelor's degree in healthcare administration

Bachelor's degree in business

Ferramentas

PowerPoint

Word

Microsoft 365

Data visualization tools

Descrição da oferta de emprego

MindCare Solutions in Orlando seeks an organized Healthcare Account Manager to manage relationships across multiple facilities, meet growth metrics, and oversee services for behavioral health entities. The role requires travel and involves educating staff on workflows and software while coordinating physician scheduling and coverage.

The candidate should have 3–5 years in account management within healthcare, strong communication, and data skills, plus proficiency in Microsoft 365 apps.