Healthcare Account Enablement Manager

Avalon Healthcare Solutions; Tampa (FL); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Avalon Healthcare Solutions in Florida seeks a Manager, Account Management Enablement to enhance client intelligence, portfolio visibility, and executive reporting. You will work with Vice Presidents to interpret data, prepare materials, and coordinate cross-functional efforts.

Remote-friendly role with quarterly travel to Avalon’s Tampa office; requires 4+ years in healthcare account management, strong Excel/PowerPoint skills, and experience with Salesforce.

Qualifications

• Bachelor's degree or an equivalent combination of education and relevant professional experience.
• Four or more years of relevant experience in healthcare account management, client services, account operations, healthcare operations, business analysis, or a related field.
• Experience working with complex healthcare payer, health plan, benefits, healthcare services, or healthcare technology relationships.
• Working knowledge of account management disciplines, including client health, value demonstration, retention, renewal readiness, escalation management, and growth support.
• Experience preparing QBRs, executive business reviews, dashboards, client-health assessments, renewal materials, strategic account materials, or executive briefings.
• Strong written communication, presentation development, facilitation, organization, and project coordination skills.
• Advanced Microsoft Excel and PowerPoint skills and experience with CRM, reporting, business intelligence, or account-planning tools.

Responsibilities

• Partner with Account Management leaders to understand client priorities, relationship dynamics, performance, risks, commitments, and upcoming milestones across a portfolio of strategic accounts.
• Prepare drafts of agendas, executive briefings, presentations, and supporting materials for quarterly business reviews, governance meetings, renewals, escalations, onsite meetings, and other important client interactions.
• Maintain a consistent client-health reporting cadence and summarize material portfolio findings for leadership.
• Prepare recurring client reporting, dashboards, portfolio summaries, renewal-readiness assessments, and leadership briefings.
• Gather, reconcile, and validate information from multiple internal systems, reporting tools, account records, and subject-matter experts.
• Coordinate internal contributors supporting client commitments, recurring issues, strategic priorities, and portfolio-level initiatives.
• Track commitments through completion and escalates barriers when outcomes or deadlines are at risk.
• Maintain Salesforce and other Account Management tools so client information remains current and usable.
• Develop and maintain practical processes, playbooks, and checklists for QBR preparation, renewal readiness, executive briefings, escalations, and portfolio reviews.

Skills

Written communication

Presentation development

Facilitation

Organization

Project coordination

Education

Bachelor's degree or equivalent

Tools

Salesforce

CRM

Microsoft Excel

Microsoft PowerPoint

Job description

Avalon Healthcare Solutions in Florida seeks a Manager, Account Management Enablement to enhance client intelligence, portfolio visibility, and executive reporting. You will work with Vice Presidents to interpret data, prepare materials, and coordinate cross-functional efforts.

Remote-friendly role with quarterly travel to Avalon’s Tampa office; requires 4+ years in healthcare account management, strong Excel/PowerPoint skills, and experience with Salesforce.