Healthcare Access Specialist

Radiant Health; Marion (IN); On-site; USD 18,000 - 23,000; Full time

Job summary

Radiant Health in Marion, IN is seeking a Call Center Representative to be the first point of contact for clients. You will help connect clients with services, answer routine questions, and guide them through next steps, impacting access to care.

The role emphasizes clear communication, scheduling duties, and HIPAA-compliant interactions within Radiant Health's care network. This on-site position requires a High School diploma and customer service experience.

Qualifications

• Education: High school diploma or GED required.
• Experience: Customer service, call center, scheduling, healthcare, or administrative experience preferred.
• Technology: Basic computer proficiency, ability to navigate multiple applications and screens, use email and scheduling systems.
• Communication: Clear, professional, and compassionate telephone communication.

Responsibilities

• Answer incoming calls and provide a welcoming, professional client experience.
• Determine caller needs and resolve routine administrative tasks.
• Schedule, reschedule, and cancel routine appointments.

Skills

Communication

Customer service

Call center

Education

High School Diploma or GED

Job description

Radiant Health in Marion, IN is seeking a Call Center Representative to be the first point of contact for clients. You will help connect clients with services, answer routine questions, and guide them through next steps, impacting access to care.

The role emphasizes clear communication, scheduling duties, and HIPAA-compliant interactions within Radiant Health's care network. This on-site position requires a High School diploma and customer service experience.