Healthcare Access Navigator

Healthnetwork Foundation; Pepper Pike (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

Healthnetwork Foundation seeks Medical Coordination Specialists to guide members to top doctors and hospitals for specialty care. You will be the direct contact, providing expert guidance, answering questions, and coordinating every step for a personalized experience.

Ideal candidates have health-field experience, strong medical terminology knowledge, and excellent communication with medical professionals. Office-based role in Pepper Pike, five days a week.

Qualifications

• Experience in a health-related field.
• Knowledge of clinical terminology and ability to explain medical facts in lay terms.
• Excellent interpersonal and communication skills with medical professionals.
• Ability to maintain confidentiality.
• Strong organizational and multitasking abilities.
• Willingness to work in Pepper Pike office five days a week.

Responsibilities

• Present Healthnetwork options including hospitals, doctors, and relevant research links.
• Confirm course of action via phone calls and/or emails.
• Refer patient information to hospital liaison.
• Enter all correspondence into CRM database.
• Follow up calls to members before and after appointments.
• Occasionally meet patients at local hospital partner locations.

Skills

Interpersonal skills

Medical terminology

Medical communication

Multitasking

Customer service

Phone skills

Teamwork

Confidentiality

Problem solving

Office presence

Job description

Healthnetwork Foundation seeks Medical Coordination Specialists to guide members to top doctors and hospitals for specialty care. You will be the direct contact, providing expert guidance, answering questions, and coordinating every step for a personalized experience.

Ideal candidates have health-field experience, strong medical terminology knowledge, and excellent communication with medical professionals. Office-based role in Pepper Pike, five days a week.